Customer Experience Assistant

1 week ago


Sydney, New South Wales, Australia Eastvantage Careers Full time $40,000 - $60,000 per year


Job Description Respond to live customer enquiries via live chat

- Manage all customer questions on social media direct messages Facebook and Instagram

- Manage customer service communications daily which includes

o organising exchanges/refunds or faults to be replaced

o keeping an accurate log of all faulty pairs/returns and key issues from customers

o organising credits-coupons for customers if necessary

o managing fraud cases

- Monitor and respond to all reviews on Product Review, Google Reviews and Facebook Reviews

- Customer Service Monthly report includes retention rates and NPS score

- Managing wholesale enquiries:

o Receive wholesale enquiries via HappyFox

o Send to CEO for approval (CEO confirm which Terms and Conditions, Currency and Margin)

o Send wholesaler Terms and Conditions, Currency and Margins

o If stockist signs Terms and Conditions send to CEO and email the Stockist Supply Chain Manager, Bookkeeper and Marketing Director emails details so they can process orders, assist with marketing and oversee payments

o Set up wholesale account on woocommerce for Stockist

- Yotpo and website approval of customer reviews daily

customer

- Monthly coupon-product sales tracking

1. Give a Pair sales (tracking monthly)

2. Coupons

3. Bundle Packs Job Requirements 1-2 years of BPO experience preferably with e-commerce account background


  • Sydney, New South Wales, Australia CBRE Full time $45,000 - $60,000 per year

    30 hours per week with 1 WFH day, flexible schedule that works for youUse your skills in events, comms and tech, varied, hands-on coordinator roleJoin a supportive, fun team culture, manage our app and deliver engaging eventsLooking to grow your career in events or customer experience? Maybe you're looking for meaningful, flexible work that balances with...

  • Customer Experience

    1 week ago


    Sydney, New South Wales, Australia Creative Activation Full time $60,000 - $90,000 per year

    *Creative Activation* is a leading provider of outsourced sales/merchandising teams and retail customer experience measurement campaigns in Australia & New Zealand. We pride ourselves on delivering outstanding performance for our partners by developing passionate people that are ready to work in the evolving retail environment.*About the Role*We are on the...


  • Sydney, New South Wales, Australia Splend Full time $60,000 - $80,000 per year

    About us  At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straight forward, no strings attached access to vehicle ownership.  But we aren't just about vehicle ownership; We are also fast-tracking the transition to green mobility, and we are...

  • Customer Experience

    1 week ago


    Sydney, New South Wales, Australia Scape Full time $50,000 - $80,000 per year

    Location: Sydney CBD - Scape Darling SquareEmployment type: Full-timeWHO WE ARE? Scape's vision is to be the Earth's best living company (so you can see straight off the bat we are a conservative bunch). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 19,000 students (and are growing)...


  • Sydney, New South Wales, Australia A.P. Moller - Maersk Full time $90,000 - $120,000 per year

    The Customer Experience Consultant is responsible for managing the customer experience of customers by identifying issues proactively, building strong relationship with customers and identifying solutions which benefits both Maersk and the customer.Job Description:Be the primary point of contact for customers via all communication channels and ensure...


  • Sydney, New South Wales, Australia CoStar Group Full time $60,000 - $80,000 per year

    Customer Experience Partner - DomainJob DescriptionSoftware / platform support for Real Estate Agency clients. Technical / account queries via phone, email, chat and tickets.Hybrid working, sociable team and career development opportunities.Company OverviewCoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate...


  • Sydney, New South Wales, Australia JSHealth Vitamins Full time $120,000 - $140,000 per year

    We are a leading, science-focused vitamin and wellness brand that provides targeted formulas to empower our community to feel their best. We are seeking a passionate, strategic and operationally strong Customer Experience Lead to join our team. You will be managing the team, responsible for customer support operations, while driving transformational...


  • Sydney, New South Wales, Australia EBAS Group Full time $80,000 - $120,000 per year

    Are you passionate about driving exceptional customer experiences through strategic consultancy? Do you excel in fast-paced environments, working closely with stakeholders to unlock real business value through innovative customer engagement strategies? If so, this could be the role for you.EBAS Group is partnering with a powerhouse in marketing technology, a...


  • Sydney, New South Wales, Australia SharkNinja APAC Full time $60,000 - $90,000 per year

    Position OverviewThe Customer Experience Specialist (B2B) will be responsible for providing Best in Class, high quality customer service by acting as the contact point for our retail customers.Here are some of the EXCITING things you will get to do:Provide a high level of service and communication to key internal and external stakeholdersDevelop and grow...


  • Sydney, New South Wales, Australia Levande Full time $80,000 - $120,000 per year

    Amplify resident voice. Elevate everyday experiences. Champion purposeful livingAt Levande, we're reimagining what it means to live well in retirement. With 59 vibrant communities across Australia, our Everyday Exceptional promise sits at the heart of everything we do, inspiring us to create experiences that help residents feel heard, valued, and truly at...