Customer Experience

4 days ago

Sydney, New South Wales, Australia Creative Activation Full time $60,000 - $90,000 per year
*Creative Activation* is a leading provider of outsourced sales/merchandising teams and retail customer experience measurement campaigns in Australia & New Zealand. We pride ourselves on delivering outstanding performance for our partners by developing passionate people that are ready to work in the evolving retail environment.

*About the Role*

We are on the lookout for our next CX Account Coordinator to join our Client Services team.

As our CX Account Coordinator you will be confident working with multiple internal and external stakeholders dealing directly with clients, our internal operations team and our field team. Reporting to our Account Manager, you will be responsible for supporting the planning, coordinating and delivery of customer experience programs, ensuring each program meets strategic goals and is completed as planned, on time and to budget.

*Tasks & responsibilities:*

* Managing the coordination of CX programs in conjunction with the client service team
* Client communications both internal and external
* Resource planning and management
* Data validation & analysis
* Program insights & reporting
* Managing program budgets & invoicing

*Qualifications and experience:*

* A tertiary qualification in business, marketing or communications (preferred but not essential)
* Previous experience working in retail, administration, or a client service role essential
* Excellent written and verbal communication skills
* An ability to interpret and analyse data
* Intermediate level of MS Excel & PowerPoint

*About You:*

* You have a passion for retail and customer experience
* A proven multitasker with great organisation skills
* Possess excellent time management skills
* You use a proactive approach to problem solving and are confident in the decisions you make
* Strong relationship building skills with the ability to influence others
* Ability to set targets and meet deadlines

*Benefits:*

* Flexible hybrid working | 3 days in office, 2 work from home
* Fantastic agency office culture
* Daily onsite barista and breakfast, in state of the art offices at Walsh Bay
* Regular team catch-ups and occasional interstate travel
* Great company culture with individual professional development pathways

*Interested?*

If you want to take the next step in your career and you have an awesome and infectious attitude to make those around you want to be the best they can be then we'd love to have you onboard

We look forward to reviewing your application outlining why you would be the perfect person for this exciting position.

Job Type: Full-time

Salary: $75,000.00 per year

Benefits:
* Work from home
Schedule:
* Day shift
* Weekend availability

Work Location: One location

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