Online Support Officer

**Be part of a growing team that are results driven and outcome focused.**:

- **Full-time, ongoing position**:

- **Competitive Salary + Super + Tax Reducing Salary Packaging**

**About Vinnies**:
On the frontline and face-to-face, the St Vincent de Paul Society Victoria and its wide network of over 12,000 volunteers provide practical welfare support, advocacy and friendship for the most vulnerable members of our community. Key services include Vinnies Shops; Vinnies Soup Vans; support programs for people experiencing mental illness; home visitation; youth programs; assistance for asylum seekers and refugees; education and tutoring; and a range of other volunteer-run initiatives that assist people in need.

Through these programs, we offer 'a hand up' to people in need by respecting their dignity, sharing our hope and encouraging them to take control of their destiny. Driven by this mission, the Society is one of the most recognised and highly regarded charitable organisations that has been providing support to Victorians for 160 years.

**About the Role**:
In this position, you will be a part of our Online Support team as you will be assisting in the maintenance and running of our booming Vinnies eBay store You will be responsible for sorting and listing various donated items on our eBay inventory and setting up them for sale.

This role includes, sorting, product selection, listing, photography, postage and any other task that is required to ensure that customer satisfaction and budgeted sales are achieved whilst managing the business in a manner that supports market place best practice.

You must be able to analyse sales, product trends and pricing against budget and merchandise plans.

You will be part of a newly expanding team that are outcomes focused and fast paced.

You will be carefully selecting the various donated goods that Vinnies Victoria receives on a regular basis and helping them go to into another home.

You will be able to manage multiple tasks at the one time and respond to change when needed.

You must understand the online landscape and what is available to you to support strong sales and stock management.

**About You**:
You are a flexible and positive worker who enjoys hands-on-work and can tackle any job with enthusiasm

You must be able to work in a team environment.

You will have experience working in online retail and have a strong understanding of all online sales functions and requirements.

You understand effective online selling techniques including the use of key words, categories and how to research products.

**What Vinnies can Offer You**:

- Salary packaging, sometimes called salary sacrificing is a huge attraction here It is a popular way of providing employees in the community sector with tax benefits over and above their salary. It means the real value of a salary package can be significantly higher than the nominal value.
- We are committed to professional development to make sure that your career keeps growing while you’re working with us.
- We make an incredible difference in the lives of over 300,000 people every year.
- We offer a place where you know you are contributing to an organisation committed to helping others. We are passionate about #Social Justice.
- We have some great talent who are happy to share their experience and skills to help you on your way.

This is an exciting opportunity not to be missed If you are passionate about making change and contributing to the Society's future we cant wait to hear from you. Please send us your updated CV outlining how your experience meets the key requirements found in the Position Description.
- Please note that prior to any offer of employment, pre-employment checks must be completed. These will include reference checking, a national criminal history check and current working with children check._

**_ St Vincent de Paul Society Victoria is proactive in supporting child safety_**

**_ We value diversity and aim to build an inclusive environment that champions, embraces and respects differences._