Customer Service Officers

1 week ago

Canberra, Australia Australian Government - Department of Education, Skills and Employment Full time

APS Level 3
- Canberra, ACT | Melbourne, VIC | Adelaide, SA | Brisbane, QLD
- $67,828 - $70,648

**About the Department of Employment and Workplace Relations**
We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces - supporting individuals and our nation to prosper.

**The Role**
Reporting to your supervisor, you will assist with customer service support and responding to participant enquiries, along with a range of administrative support tasks. These entry level roles can be undertaken full time or part time, and we are open to working with you to fit around study or other schedules.

You might not think you are the right person for the job, but you might be perfect for us.

**Duties and Responsibilities**
Responsibilities of the APS Level 3 Customer Service Officer may include:

- following guidelines, with good attention to detail, and adhering to procedures, you will help us with reviewing client documentation to make sure it is correct and everything has been properly submitted so the client can be promptly assigned to a case officer.
- being open to feedback, willing to take direction, and pitch in to help others. We are looking for people who are comfortable being part of a team and will assist with undertaking a range of entry level administrative support and general office duties.
- being willing to contribute to achieving a positive and innovative organisational culture.

**How to Apply**
Applicants are required to provide up to a two-page summary
**no more than 500 words**) that outlines skills, knowledge, and experience and why you should be considered for this vacancy. You should take into consideration the position overview (including any detailed position specific requirements) when drafting your response. Where possible include specific relevant examples of your work.

The APS work level standards accommodate the diversity of roles across the APS and are structured to clearly differentiate between the work expected (i.e. responsibilities and duties) at each classification level.

In the eRecruit (the department’s online recruitment system) you will also need to:

- upload a Curriculum Vitae
- provide contact details for 2 Referees.

**Eligibility**

**Citizenship** - to be eligible for employment with the Department, you must be an Australian Citizen or, in limited circumstances, in the process of obtaining it.

**Please refer to the Job Information Pack for more information about the role.**

Job Information Pack Opens in new window

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