Officer, International Prospective Student Enquiries

2 weeks ago

Burwood, Australia Deakin University Full time

**Job no**: 565227
**Work type**: Full-time
**Location**: Melbourne - Burwood
**Categories**: Student Services
- Based at our Melbourne, Burwood Campus
- Full-time and fixed-term until 14/11/2025
- HEW 5 $80,199 - $89,950 + 17% Superannuation

**Why work with us?**

At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus.

**About the Role**:
Proficiency in one of the following languages is desirable: Vietnamese, Bahasa Indonesia, or Mandarin.

**As an Officer in the International Prospective Student Enquiries team, you will**:

- Ensure all inbound and outbound enquiries are recorded, reported and resolved in a timely manner.
- Achieve set targets in regards to data collection, call success and attempt rate, lead generation and conversion.
- Consult with appropriate sources to gather relevant information and seek the expertise and advice of other people as appropriate.

**To be successful, you’ll have**:

- Completion of a Degree without subsequent relevant work experience; or
- Completion of an Associate Diploma and at least two years subsequent relevant work experience; or
- An equivalent combination of relevant experience and/or education/training
- Experience in both sales and customer service provision, including high level interpersonal skills, the ability to master content knowledge across a broad range of course and policy areas, and the ability to respond to people confidently, positively, and with respect while maintaining confidentiality when required
- Experience in International Education desirable but not essential
- Experience in operating in a high-pressure diverse environment, involving face to face, phone, and written enquiries (preferably in a large organisation)

**Here's how to apply**:
Please submit your updated resume and a short cover letter outlining your skills and experience.

**Applications for this position close on Sunday, 24 November 2024**

**Who are we?**

Deakin is a cutting-edge public university in Victoria, revolutionizing education with 61,000 students across five campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, and our dynamic online Campus. We're proud to be a progressive and open-minded university, delivering the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world's universities.

**Are You Ready?**

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

**Advertised**: 14 Nov 2024 AUS Eastern Daylight Time
**Applications close**: 24 Nov 2024 AUS Eastern Daylight Time

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