Officer, Prospective Students Enquiries

2 days ago

Burwood, Australia Deakin University Full time

**Job no**: 564133
**Work type**: Full-time
**Location**: Melbourne - Burwood
**Categories**: Student Services
- Based at our Melbourne, Burwood Campus + hybrid work arrangements
- 2 Full-time and continuing positions available
- HEW 5 $80,199 - $89,950 + 17% Superannuation

**Why work with us?**

At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus.

**As an Officer, Prospective Student Enquiries you will**:

- Ensure all enquiries are recorded, reported and resolved in a timely manner.
- Achieve set targets in regards to data collection, call success and attempt rate, lead generation and conversion
- Consult with available sources to gather relevant information and seek the expertise and advice of other people as appropriate
- Maintain the Future Students database and accurately record prospective student details in Salesforce CRM.

**To be successful, you’ll have**:

- Completion of a Degree without subsequent relevant work experience; or
- An equivalent combination of relevant experience and/or education/training experience in both sales and customer service provision, including high level interpersonal skills, the ability to master content knowledge across a broad range of course and policy areas experience in operating in a high-pressure diverse environment, involving face to face, phone, and written communication
- The ability to respond to people confidently, positively, and with respect while maintaining confidentiality when required
- Experience providing services and support in a large organisation with complex structures, policies and procedures

**Here's how to apply**:
Please submit your updated resume and a short cover letter outlining your skills and experience.

**Applications for this position close on Sunday 6 October 2024 at 11.55pm.**

**Are You Ready?**

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

**Advertised**: 23 Sep 2024 AUS Eastern Standard Time

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