Service Design and Delivery Officer

2 days ago

Melbourne City Centre, Australia Department of Justice and Community Safety Full time

Utilise your expertise to provide support and advice to the Victim Services Support and Reform branch
- A Fixed-Term, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service until 30th June 2025
- VPS Grade 4: $95,102 - $107,905 plus superannuation.

**About the Business Unit**:
This is an exciting opportunity to deliver a major new initiative for victims of crime. The Financial Assistance Scheme (FAS) is a landmark reform that is replacing the judicially based Victims of Crime Assistance Tribunal with an administrative scheme that prioritises the needs of victims and supports their recovery from violent crime.
The FAS is highly anticipated by victims and stakeholders and represents a major leap forward in the government's response to victims of crime. Established under the Victims of Crime (Financial Assistance Scheme) Act 2022 the FAS will provide financial assistance through a simple and easy to navigate process that is fair, sensitive, and responsive to victims' needs. It will acknowledge the harm done and be trauma informed, inclusive, and culturally safe.
**About the Role**:
Reporting to the Project Director - Scheme Delivery, you will work closely with the project team and the Financial Assistance Scheme business unit to develop the processes and systems used by the FAS.
**Some of your duties will include**:

- Gathering business requirements to inform the development of IT systems
- Delivering Service Design products and other project documentation within a large and complex project
- Writing Standard Operating Procedures and other procedural work instructions.

To learn more about this role before applying, please read the attached position description.
- Excellent verbal and written communication skills
- Advanced skills in MS Office
- Experience in supporting a team to deliver a Customer Relationship Management or customer improvement transformation objective
- Experience in tracking and reporting on project activities, delivering results and to timelines
- Experience in process mapping and/or writing process documentation is desirable
- Experience or interest in human-centred design and/or systems thinking is desirable.

**How to Apply**:
**IMPORTANT INFORMATION**:CHILD SAFE STATEMENT OF COMMITMENT**:
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

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