Principal Service Designer

9 hours ago

Melbourne City Centre, Australia Department of Families, Fairness and Housing Full time

**THE ROLE**

The Principal Service Designer brings a human-centred design lens to the development of services and digital initiatives across DFFH. This role complements the work of Business Analysts and Strategic Advisors by ensuring that projects are not only technically sound but also effective, inclusive, and sustainable. It also plays a key role in shaping governance around emerging technologies, including AI, ensuring their adoption is safe, ethical, and aligned with whole-of-government policy.

**ACCOUNTABILITIES INCLUDE**
- Lead service and experience design activities, including user research and journey mapping.
- Facilitate co-design and ideation workshops with staff, stakeholders, and clients.
- Partner with business analysts and business partners to shape initiatives based on user needs and desired outcomes.

**Please open the position description to read more.**

**HOW TO APPLY**

Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

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