Housing Services Officer

Managing and maintaining tenancies
- providing support and information on services
- identifying and assessing Victorians' housing needs and their eligibility for services

An exciting opportunity exists for a Housing Services Officer on an Ongoing basis in Community Operations and Practice Leadership Division.
The Community Operations and Practice Leadership Division provides a dedicated portfolio focus on children and families, housing and disability and provides services directly to Victorians.
The Community Operations and Practice Leadership Division is responsible for implementing operational policy and funding frameworks for child and family support services, housing and disability services. It leads work to better understand and respond to the needs of our clients and services, and to deliver effective services for the community across the whole of Victoria. The Community Operations and Practice Leadership Division works with clients, service providers and other government partners to co‑design more connected end-to-end client journeys to make services easier to navigate, sequence service interventions more effectively, build individual and family capability, focus on child development, and preserve and reunify families wherever possible.
The Community Operations and Practice Leadership Division manages critical incidents and assures child safety in a range of government and non-government services. It oversees the implementation of policy into operational service delivery to enable healthy, safe and strong communities by addressing the needs of Victorians across the continuum of health and human services care.
The Community Operations and Practice Leadership Division monitors and analyses state-wide service delivery standards and performance provides practice leadership and fosters continuous improvement in service delivery.
North Division
The North Division is led by the Deputy Secretary and responsible for service delivery and performance and quality improvements across diverse Local Government Areas (LGAs).
The Division delivers the operational programs of the department, including child protection, housing, agency performance, emergency management and Aboriginal engagement across four unique areas - North East Melbourne, Hume Moreland, Loddon and Mallee.
North East Melbourne Area
The Area is responsible for providing integrated departmental services to achieve positive client outcomes at a local level. It drives a holistic approach to meeting client need, an approach that is strongly supported by a client-centric culture.
The Area develops and maintains s strategic partnerships with the communities they serve and with external service providers, local businesses and other government agencies to ensure that local issues are understood, prioritised and addressed.

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- Customer/client focus
- Empathy and cultural awareness
- Drive and commitment
- Problem solving

VACCINATION REQUIREMENTS POLICY
The department is committed to providing and maintaining a working environment that is safe and without risk to the health of its workers and clients. The department may require its employees to be fully vaccinated against preventable diseases such as the current coronavirus (COVID-19). The department's COVID-19 Vaccination requirements policy (Word) outlines the requirements for existing employees, other workplace participants and prospective employees. Subject to exceptions, only employees or other workplace participants with up-to-date vaccination status (see definitions section of the policy) against COVID-19 and who provide evidence of their Vaccination Status are permitted to work for the department outside their ordinary place of residence. For this role, you are required to submit proof of vaccination prior to commencement. Please refer to the above link for more information.
Other qualifications or requirements for this opportunity include:

- A current Victorian Driver's Licence is required as the position may entail travel to the department's housing properties.
- A Certificate IV in social housing would be advantageous.

For more information on the accountabilities and key selection criteria, qualifications and/or requirements for the role please refer to the attached Position Description.
HOW TO APPLY
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.