Keepsake Preparation Coordinator

1 week ago

Loganholme, Australia Invocare Full time

As a Keepsake Specialist you will guide families with compassion and care for deceased pets, creating personalised paw prints and keepsakes, ensuring the respectful return of ashes with empathy and professionalism.

InvoCare is an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.

Forming part of the wider InvoCare Brand, we are the leading provider of pet cremation services in Australia with a national footprint. We proudly partner with both veterinarian practices and their clients to offer pet cremation services to grieving families with our expert teams guiding them every step of the way.

**This is a Casual position.**

**Duties of a Keepsake Preparation Coordinator**:

- Taking clay, ink and digital paw prints ensuring quality - includes trimming fur and claws
- Preparing pets for office viewings and cremations, includes washing and drying pets if needed
- Carrying out viewing cremations, and gold and platinum creations as required
- Management of cool room and pets on hold, liaising with client care team on progress
- Assisting with warehouse duties, includes unpacking stock and accepting in deliveries
- Preparation of pet’s ashes into urns, boxes and jewerly and finalise preparation to return to clients.

**About you**:

- A passion for helping others at difficult times
- Compassion for animals and emotional intelligence
- An ability to handle deceased pets in a professional and compassionate manner
- Capable to lift pets of all sizes using safe lifting procedures. Requires ability to lift up to 25kg
- Strong organisational skills, attention to detail and thrive in a clean and tidy environment
- Exceptional customer service skills, you’re an effective and clear communicator
- Ability to work in ever changing environment and balance demands on your time
- Proven computer and administrative skills

**Benefits of joining InvoCare**:
You may not have considered this industry before, but we provide vital services to families that helps them to celebrate the lives of those they loved. Our staff live our values every day and get to experience the gratitude that comes with offering such a meaningful service. The benefits you can receive include:

- Reward and recognition programs
- Tailored induction and training programs
- Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience
- Networking opportunities across the business and with peers
- Birthday and paid parental leave
- Free access Employee Assistant Program
- Annual family day social events
- We are a diverse workplace and equal opportunity employer

**How to Apply**:
InvoCare is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth.

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