Sales Development Representative

**Why work for Brennan?**
We are a national company with a reputation for delivering technical excellence, innovation and high quality service to the mid-market and have backed up that statement by winning the #1 Managed Service Provider in Australia for the past 10 years in a row.

We offer wide range of products and services from a Managed Cloud, Managed Network and Managed IT solution through to Voice, security, analytics and Software Development services.

**Brennan IT benefits include**:

- A strong culture underpinned by values that are truly lived every day
- A reputable, award winning and leading brand in the market
- An environment that embraces learning and development of all employees
- Flexible working options
- The ability to do what you love, in an environment that supports you
- A focus on health and well-being - social club, sporting teams, discounted technology purchases, health checks and more

**Your Role**
The Sales Development Representative will respond, nurture and qualify incoming sales leads and marketing leads with the aim of securing face-to-face meetings and qualified opportunities for the sales team.

This will be achieved via research, discovery, nurture and qualification of prospective leads/contacts converting through a well-defined outbound prospecting process. Whilst this role is heavily weighted towards Outbound sales prospecting activity - you may also be involved in qualification and nurture of Inbound Sales.

**Key Responsibilities**:

- Identifying prospective customer organisation and individuals that fit a defined Ideal Client Profile, Campaign profile or target Industry.
- Build an understanding of the target, their likely drivers and organisation’s structure
- Contact businesses and private individuals by telephone to promote products and services
- Explain the product or service to potential customers
- Deliver/adjust scripted sales pitch to customers
- Handle customer questions
- Obtain customer information including names and addresses
- Record customer details including reaction to the product or service offered
- Schedule appointments for sales staff to meet prospective customers
- Capture call details and appointments in CRM, and confirm them with field sales representatives
- Answer telephone calls from potential customers who are responding to marketing campaigns - inbound sales calls
- Contact customers to follow-up on initial interaction
- Work with the marketing team to develop always-on nurture stream content to send to identified target organisations.

**You will be provided with some market leading tools including the following resources**:

- Research & Analysis Tools
- ZoomInfo - rich database of Account and Contacts
- IBIS World - Industry research
- LinkedIn Recruiter and/or Sales Navigator
- LUSHA
- CRM
- Prospects
- Dormant clients
- Unassigned accounts
- Marketing qualified leads
- Pre-qualification of inbound leads (e.g. web, incoming sales calls, web live chat)
- Warm leads who have engaged with marketing campaigns
- Prospects who have met the required threshold via lead scoring

**What experience you will bring to the team**:

- Minimum of 5 years sales or customer support experience (ICT experience preferred)
- A successful track record of prospecting
- Professional communication and verbal presentation
- Demonstrated ability to build rapport and maintain phone-based relationships
- Passion for customer service
- Demonstrated skills in organisation and time management
- Self-sufficiency and a high degree of autonomy.

**Desirable**:

- Industry-based technical sales certifications (eg Microsoft, Citrix, VMWare, EMC, Cisco, HP)