CRM Systems Coordinator

2 weeks ago

Sydney, Australia Australian Marine Conservation Society Full time

About the role

ABOUT THE ROLE

As the CRM Systems Coordinator, you will be responsible for the daily administration, maintenance, and first-line support of AMCS’ Salesforce CRM and Marketing Cloud systems. This role ensures the CRM system operates smoothly, is up-to-date, and effectively supports the organisation’s operations, including fundraising activities, supporter engagement, and campaigns. You will manage user access, troubleshoot issues, oversee data integrity, and coordinate system enhancements to ensure optimal performance.

There is an opportunity for growth and development in the system administration function as you gain experience in the role and our Salesforce ecosystem.

THIS ROLE INVOLVES:

- Providing first-line support and troubleshooting for the team on issues with the Australian Marine Conservation Society’s Salesforce database (NPSP version) and Marketing Cloud system, triaging issues, ensuring prompt resolution and escalating to external support provider when necessary.
- Managing relationships with external support providers, prioritise and track tickets, and keep stakeholders informed on progress.
- Performing and coordinating user-acceptance testing for any fixes or minor enhancements to ensure seamless functionality.
- Overseeing Salesforce configuration changes, including (but not limited to): the creation and management of custom objects, fields, flows, validation rules, and reports.
- Supporting teams by creating and maintaining dashboards and reports that provide valuable insights for decision-making.
- Administering daily Salesforce operations, including back-ups, system maintenance, upgrades and assessing releases.
- Communicating system updates and release notes to stakeholders, ensuring awareness of platform changes.

Please see the attached PD for a full list of responsibilities and further details on the role including the selection criteria.

WHY WORK WITH US

You’ll play an important role in protecting our oceans. You will be part of a committed group of passionate advocates who have defended Australia’s marine environment for almost 60 years. We care about our team and creating a supportive workplace.

WHAT WE OFFER
- Superannuation contribution of 12%
- Genuine flexibility around work hours and location (where possible)
- Four weeks of annual leave (pro-rata), plus additional days over the holiday period
- 10 days of personal leave (pro-rata for part-time)
- Flexibility with public holidays, as well as time off to support related conservation and community initiatives
- Opportunities and support for training and professional development
- Regular all-team meetings and annual in-person team retreat
- Access to our Employee Assistance Program
- Applicants must have the right to work in Australia. That is, you must be an Australian citizen or permanent resident or a New Zealand citizen, or hold a valid visa with permission to work on an ongoing basis._

A position description is attached. For more information on our work and our people please visit our website.

Position Description : AMCS Position Description_CRM Systems Coordinator_2024
- Applicants must have the right to work in Australia. That is, you must be an Australian citizen or permanent resident or a New Zealand citizen, or hold a valid visa with permission to work on an ongoing basis._

PBA3

Profession: #Information_and_Communication_Technology, #Operations_Management, #Project_Management
Sector: #Conservation_and_Environment

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