CRM Coordinator

CRM Coordinator

• Full time permanent role
• Join MILKRUN: Drive Customer Engagement as Our Next CRM Coordinator
• Surry Hills location with flexible working

About us

MILKRUN is flipping the grocery game on its head with groceries and more delivered in minutes, powered by Woolworths.  Our shelves are stocked with over 10,000 grocery items. Did we mention alcohol too? The best part? They're available for same day delivery and right now we are available in 2500+ selected suburbs across all major cities.

The Opportunity

We're looking for a CRM Coordinator who will be responsible for end-to-end CRM marketing campaign delivery across the Australian and New Zealand MILKRUN business. The role requires strong organisational and interpersonal skills to work in cross-functional teams and campaign coordination. 

What you'll do

• Setup, test and schedule all direct marketing communications including email, SMS, push and in app-message campaigns.
• Develop and coordinate campaign briefs, tasks, timelines and updates for campaigns.
• Maintain MILKRUN's CRM platform, including customer data lists and preferences.
• Optimise and enhance marketing conversion via A/B testing, segmentation and personalisation.
• Provide support in reporting and the monitoring of automated CRM campaigns.
• Work closely with Live Ops to trouble-shoot CRM related customer enquiries.

What you'll bring

• Experience using marketing CRM platforms is highly desired.
• Preferably someone who has a Tertiary qualification in Marketing, or similar field.
• Organised and agile, has the ability to manage multiple campaigns simultaneously and remain up to date with campaign timelines.
• Confident working with multi-stakeholder environments.
• Confidence in working with data for reporting using key metrics such as conversion rates.

What you'll experience

We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We continually seek ways to pair, collaborate, support, and learn from each other as a team

• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work
• A global business with endless career possibilities around every corner and across every discipline - with valuable exposure to a vast and exciting business network
• A progressive and flexible 'work from anywhere' policy that gives you the opportunity to harmonise work, life and your wellbeing
• Parental Leave provisions and various leave types, including but not limited to Study Leave and Sports Representation Leave

Endless possibilities with Woolworths Group

We're a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – 'to create better experiences together for a better tomorrow.' 

Here you'll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.

See how we're creating better experiences together, for a better tomorrow

Discover more opportunities with Woolworths Group