Field Service Technician

4 days ago

Preston, Australia Chemist Warehouse Full time

**Details**

Role: Field Services Technician (Computer Network and Systems)
Salary Range: $55,000 - $80,000 + super

**Job Advertisement**

**Role**:Field Services Technician (Computer Network and Systems)

**Key Responsibilities**

As part of your role, you’ll be responsible for
- Installing and testing all IT devices onsite for store developments and IT projects on time and in full
- Regularly scheduling onsite visits to audit the stores IT environment
- Maintaining the IT environment at stores by cleaning, standardizing and optimizing the hardware
- Performing onsite analysis, diagnosis and resolution for IT incidents that require an onsite presence
- Remove and replace IT devices as part of life cycle management, sites expansions or relocations
- Ensuring our customers are satisfied that their IT devices are operating as expected
- Creating and maintaining documented procedures for your project and daily tasks
- Assisting third-party technicians with executing their IT tasks
- Maintain provided tools required and report on any damages or losses
- Manage, support and resolve systems and user requests. Includes liaising with vendors for system upgrade/maintenance.
- Proactively ensure the highest level of systems and infrastructure availability.
- Align IT infrastructure solutions and delivery to strategic business as well as tactical and operational end-user needs.
- Support procurement process for IT hardware and software/including maintenance budgeting. Includes installations, integrations, maintenance and configurations of software and hardware, operating systems and security systems.

**Qualifications, Experience and Skillsets**
- Excellent customer services skills
Excellent technical and troubleshooting skills
- Ability to understand requirements and documentation procedures
- Ability to work effectively both independently and as part of a team
- Be able to travel to and from our retail sites
- Work well under pressure, within tight deadlines and short time frames
- Be well organized and have great attention to detail
- Have excellent technical and communication skills
- Maintain strong workplace relationships
- Be proactive in identifying/resolving issues via processes available
- Ability to work effectively both independently and as part of a team
- Solid organizational skills, including multitasking and time-management
- Ability to manage and prioritise tasks
- Strong customer service attributes
- At least a Bachelor in a Technology
- At least 3 years of experience in a related position is beneficial

**Salary**: $55,000.00 - $80,000.00 per year

Schedule:

- 8 hour shift

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