Client Services

2 weeks ago

Sydney, Australia FIRST CONTACT Full time

Location: Sydney, Unisuper Salary: AUD Industry Standards

**Client Services & Hospitality Specialist**

Are you passionate about creating exceptional experiences? As our **Client Services & Hospitality Specialist**, you’ll be the go-to person ensuring every meeting, event, and interaction runs seamlessly. Your attention to detail and warm approach will help shape a welcoming and high-functioning workplace.

**WHAT YOU’LL DO**:

- Coordinate and confirm setup and catering for meetings and events, ensuring flawless execution.
- Be the friendly face that greets and assists clients, visitors, and staff at Reception or Concierge.
- Manage visitor sign-ins, ensuring smooth and secure access.
- Book and manage meeting rooms with precision, adhering to service standards.
- Provide basic support for Security, Emergency, and Workplace Health & Safety (WHS).
- Maintain high service standards with light housekeeping and quality checks.
- Assist with deliveries, mail management, and general logistics.
- Support the Team Leader with admin tasks and event forecasting.
- During peak times, step in to support other areas—comprehensive training provided

**WHAT YOU’LL BRING**:

- **2+ years of experience** in customer-facing roles (hospitality, airline, retail, or similar).
- A background in office, hotel, or hospitality environments, with a talent for building strong connections.
- A **hospitality-first mindset**, always adapting to the needs of visitors and employees.
- Strong **problem-solving skills** with a proactive and positive approach.
- Meticulous attention to detail and a commitment to process excellence.
- High levels of **discretion, professionalism, and trustworthiness**.
- Immaculate presentation and grooming standards.

**WHY JOIN US?**
- **Work-Life Balance** - Enjoy a Monday-to-Friday schedule with your evenings and weekends free.
- **Competitive Pay** - Above-industry salary to reward your expertise.
- **Exclusive Rewards** - Earn gift cards and perks through our recognition program.
- **Career Growth** - Learn from industry leaders and grow within our dynamic team.
- **Wellbeing Support** - 24/7 access to the _Sonder_ Employee Wellbeing Platform.

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