Client Service Manager

7 days ago

Sydney, Australia CGL - Retail Services Full time

**Company Description** CGL - Retail Services** is the retail marketing division of the **Clemenger Group**. With our two market-leading brands, **Creative Activation** and **Clemenger Field Marketing**, we offer unparalleled Sales growth for our clients via merchandising, sales teams, brand promoters, store trainers, mystery shopping and auditing.

**Clemenger Group** is an endorsed **Work180** employer of choice, recognised for our commitment to helping women thrive by raising workplace standards.
**Job Description** About the Role**

Proactively manage and oversee all aspects of Creative Activation's annual field marketing program for the client and other tactical clients as needed, including but not limited to set up, briefing and execution of merchandising activities, budget management, primary liaison with the Operations team as well as day-to-day account management.

You will be accountable for identifying opportunities to improve our commercial value through service offer expansion, actionable insights and customer experience solutions aligned to our client partners’ strategic focuses.

**The main responsibilities will be**:

- Manage the day-to-day relationship with the client delivering program specific strategic priorities and communicate and drive them through the business
- Identify new and emerging opportunities with existing accounts and new clients
- Manage campaigns from concept to execution
- Develop and communicate analysis of program insights
- Manage all programs within budget and prepare monthly invoices
- Conduct analysis of competitor activity
- Demonstrate leadership capabilities and embed an outcome focused mindset within the team and internal stakeholders****

**Key requirements and personality traits**
- Previous experience in a Client Manager role highly desirable
- Demonstrated experience in the account management of a national client base or brand
- Proven ability to identify, interpret and analyse data to deliver actionable insights
- Ability to think strategically and identify information relevant to key decision makers supporting their decisions
- Proven ability to make commercial decisions which result in positive outcomes for the business
- Practical knowledge of sales function and budget control
- Experience in managing and influencing major accounts dealing with senior stakeholders
- Demonstrated effective communication across all levels of the business
- An understanding of retail operations and its impact on the customer experience would be an advantage
- Ability to use Microsoft suite at a high level specifically Excel & PowerPoint

**Benefits**:

- Flexible hybrid working | 4 days in office, 1 work from home
- Competitive salary package including superannuation
- Fantastic agency office culture and facilities
- Specialty coffee and snacks daily as well as a stocked bar for end of week drinks
- Regular team catch-ups and occasional interstate travel
- Great company culture with individual professional development pathways

**Interested?

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