Assistant Community Manager

Fully utilise your customer service experience and people person skills in supporting the day-to-day operations across our Lifestyle Living Communities located in and around Melbourne, developing, and fostering positive relationships with our homeowners.

**About the role**

Working across the communities, you’ll be an integral part of the team, providing high level support to the Community Managers as required including holiday cover. Your exceptional inter-personal skills will be crucial in this dynamic and varied role where every day is different and provide you with future opportunities for career progression.

Your base will be at our Stockland Halcyon Jardin, lifestyle living community located in Clyde North, when you aren’t working at one of the other communities, located in Berwick, Craigieburn or Geelong. This is a full-time position, normal business working hours, Monday - Friday.

**Some of your key responsibilities will include**:

- Assisting the Community Manager with homeowner queries and concerns
- Build, maintain and grow positive and respectful relationships with homeowners
- Welcoming new homeowners and ensuring they are embedded into the community
- Preparation of paperwork to all new homeowners settling into homes
- Work collaboratively with all contractors and service providers
- Ensure adherence to all legislative and regulatory compliance, guidelines and policies
- Work collaboratively with Caretakers to ensure the needs of the community are being met
- General administration working across MS Office Suite and assist with the Community Website (intranet)
- Actively participate as well as represent Stockland Halcyon at homeowner functions and events as required
- Liaise with homeowner interest groups, attend meetings, and take minutes as required

**About you**

Described as a ‘people person’, you’re a natural at developing relationships and the ability to network, influence and maintain discretion.
- Background in retirement living or over 50’s communities would be advantageous or from the hotel/holiday resort industry, but we are open to considering other industries
- You’ll bring with you, experience working in a customer service-related role delivering first class customer experiences
- Strong communication skills, with the ability to relate and understand customers’ needs, as well as being empathetic
- Strong negotiation and conflict management skills to deliver positive outcomes
- Proficient administration skills and competent across MS Office Suite
- High level of attention to detail and a natural at problem solving and finding a solution
- The flexibility and adaptability to commuting and working across different communities
- Full drivers licence and your own reliable vehicle is required (travel mileage will be covered)
- You are highly organised with excellent time management skills, a proactive ‘can do’ attitude and always immaculately presented

**The Stockland Proposition**

Stockland Halcyon is Australia’s most awarded creator of lifestyle living communities across Southeast Queensland, Victoria, NSW and Western Australia. Integrating with Stockland, together we are a community delivering outcomes that benefit the community at large. We work collaboratively and inclusively, building strong working relationships. Our portfolio is diverse and so are the opportunities for professional and career development. We are committed to providing our people with broad experiences to build a successful career.

We recognise the importance of flexibility and work life-quality and over 80% of our employees have informal or formal flexible work arrangements. Additionally, Stockland has a strong commitment to achieving the best outcomes through an inclusive and collaborative culture. Our customers come from diverse backgrounds, and we want our teams to reflect this.

We offer competitive remuneration and benefits. Benefits include free to access or subsidised lifestyle, health, well-being and financial services products.