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Client Services Applications and Desktop Support

2 weeks ago

Canberra, Australia HIA Full time

Client Services Applications and Desktop Support Officer
- **Exciting opportunity to work with a leading association.**:

- **Professional, supportive team environment**:

- **2 full-time permanent roles available, located in either Canberra or Perth**

**The Organisation**
HIA has been proudly representing the Australian housing industry for over seventy-five years. Our vision remains the same, to be an association that speaks with a united voice on industry issues and creating real change providing quality services at the lowest possible cost and working with the sector to maintain high standards.

**The Role**

**Key responsibilities for this role include**:

- Provide first/second level helpdesk support to HIA staff and Members.
- HIA website
- Contracts Online
- CPD Diary (NSW and TAS members)
- HIA website
- Contracts Online
- CRM
- Assist with VPN connection/WFH
- Record and track all interactions with staff and members through IT services helpdesk system.
- Support IP Telephony/Webex national phone system
- Perform desktop upgrades and maintain HIA systems if/when required including but not limited to:

- Windows Updates
- Microsoft Products
- Maintain/configure/support HIA’s Desktop fleet.

**The ideal applicant will have knowledge of and experience with**:

- Microsoft products and services such as Windows 10 and Server2016, Active Directory, Exchange 2016, O365, Fortinet, Terminal Server, IIS 6&7 and Network Printing.
- LAN/WAN environment.
- Virtualisation technology (Hyper-V preferred)
- Microsoft System Centre Suite.
- Microsoft Sharepoint.