Communications and Administration Officer

Join this trusted community organisation; a market leader in Patient Transport.
- Bring your scheduling & customer services talents to a dynamic team.
- Permanent Full Time and Casual position on rotating roster.

**About Us**

A trusted and reassuring presence in the Victorian community for more than 138 years, St John Ambulance Victoria is a for purpose organisation and driving force in the community, working for the Service of Humanity. We look to the future as a vibrant and strong organisation which exists to help those in our community who are in sickness, distress, suffering or danger.

Our desire is to serve the community further, deliver the best care possible and be a place where people are inspired to volunteer and work. We support our charitable work through a strong and diversified commercial operation, operating as a certified Social Enterprise.

**About the Opportunity**

Our Communications team are the hub for our Transport Services division. This team are responsible for oversight and direction of all staff on the road for our Deceased Persons Transport and the hospital work we do for Patient Transport, as well as liaison with customers, management and resolving a wide range of issues and challenges on a daily basis. Our team is crucial to support staff on the road and to ensure we provide a timely, safe, financially viable and sustainable transport business.

The position is based in Mount Waverly with permanent full time and casual opportunities.

**About You**

We’d like to hear from you if you meet the following essential skills and attributes (selection criteria):

- Demonstrated experience in a communications, rostering, scheduling and/or a dispatch role - or a willingness and commitment to learn and be trained in this area.
- Effective communication skills when dealing with employees and clients.
- Strong administrative and organisational skills.
- Intermediate computer skills including Microsoft Office, as well as high accuracy alphanumeric data entry.
- A proven record in managing a varied workload across a number of categories and resources.
- The ability to work collaboratively as part of a team and take initiative.
- Detailed understanding and adherence to customer requirements.
- Proven skills and compliance within industry standards as well as an ability to follow industry related protocols.
- Reliability with the flexibility to work across a rotating roster including day, night and weekend shifts.
- Willingness to undertake a current Police Check and Working with Children Check.

**Employee Benefits**

St John supports an inclusive approach in both the workplace and community where you can pursue and achieve your goals to the fullest potential through ‘Our Safe Place’. St John offers a great culture and amazing staff benefits including career growth opportunities, training and development opportunities, tax free salary packaging options, discount cards, health and wellbeing offerings, complimentary breakfast and fresh fruit, fabulous coffee machines, team building activities, additional leave days and staff excellence awards. We also have an engaging and active social club

**How to Apply**

**Our commitment to Diversity**

**Our commitment to Child Safety**

As an organisation that regularly works with children, we at St John believe that all children have the right to be emotionally and physically safe at all times, and to be treated with dignity and respect, free from emotional, psychological and physical danger, abuse and neglect. St John is committed to identifying, mitigating and managing risk to children through a preventative and risk management approach.