Reception/administration Officer

6 days ago

Mount Waverley, Australia Hope Kids OT Full time

Hope Kids OT is a growing private practice that offers family-centred, neurodiversity affirming Paediatric Occupational Therapy services to children from birth through to adolescence.

**Reception & Administration Support**

We are currently recruiting for exceptional customer service and administrative team members to support to the business to ensure the team is able to deliver quality and timely services to clients. We have a full time available at our Mount Waverley location.

**Your primary responsibilities will include**:

- Greet and welcome clients, families and visitors
- Answer, screen and forward incoming phone calls
- Manage intake process for new clients; discussing processes and expectations, completing relevant paperwork and booking in relevant appointments
- Manage appointment bookings and cancellations for both clinic and school/offsite
- Gather medical records and reports in preparation for consultations
- Process client and third-party payments including issuing invoices and receipts
- Attend to account enquiries or escalate to appropriate person
- Provide financial management support to Director including following up bad debts, preparing and balancing daily banking as appropriate.
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, business cards) along with supporting the general cleanliness of the practice including bathrooms, rubbish bins, common areas and kitchen to ensure a safe and clean practice for all staff and clients.
- Update all relevant systems to ensure client, referring doctor and other relevant information is correct.
- Maintain office security by following safety procedures and controlling access via the reception desk
- Update, maintain and contribute to the ongoing improvement of business processes and systems
- Participate in regular company team events as required
- Actively contribute to a safe and healthy work environment
- Handle and store client information in line with privacy and confidentiality requirements
- Any other duties as reasonably requested

**Technical Skills, Experience & Qualifications**:

- Must have a Right to Work in Australia
- Experience in reception/admin for medical or similar private practice
- Knowledge of NDIS and other funding bodies would be an advantage
- Sound computer and customer service skills

**Key Capabilities**:
**Professionalism -**representing Hope Kids OT in a friendly and helpful manner, ensuring a customer focus at all times
**Communication & teamwork -**the ability to get your message across in a positive way, to actively listen and work cooperatively with those around you

**Initiative-**you use your knowledge and skills to proactively and systematically work through issues as they arise.

**Empathy -**the ability to maintain an awareness of others feelings and emotions in the context of your interactions with them
**Accountability -**take responsibility for actions and outcomes in performance of duties.

**Problem Solving -**Ability to “think on one’s feet”, investigate and provide solutions
**Information Technology -**you are able to use the systems provided to you and are willing to learn and accept new technology.

We look forward to hearing from you

**Job Types**: Full-time, Part-time

Pay: $23.00 - $26.00 per hour

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (required)

Work Location: In person

  • Reception/administration Officer

    2 weeks ago

    Mount Waverley, Australia Hope Kids OT Full time

    Hope Kids OT is a growing private practice that offers family-centred, neurodiversity affirming Paediatric Occupational Therapy services to children from birth through to adolescence. **Reception & Administration Support** We are currently recruiting for exceptional customer service and administrative team members to support to the business to ensure the...

  • Reception/administration Officer

    6 days ago

    Mount Waverley, Australia Hope Kids OT Full time

    Hope Kids OT is a growing private practice that offers family-centred, neurodiversity affirming Paediatric Occupational Therapy services to children from birth through to adolescence. **Reception & Administration Support** We are currently recruiting for exceptional customer service and administrative team members to support to the business to ensure the...

  • Reception/administration Officer

    5 days ago

    Mount Waverley, Australia Hope Kids OT Full time

    Hope Kids OT is expanding our services to Mount Waverley, Victoria! We are a growing private practice that offers family-centred, neurodiversity affirming Paediatric Occupational Therapy services to children from birth through to adolescence. **Reception & Administration Support** We are currently recruiting for exceptional customer service and...

  • Office Administrator

    2 weeks ago

    Mount Waverley, Australia WBS Full time

    **Responsibilities for Administrator** - Handling incoming phone calls, directing them when necessary and taking messages within the established guidelines - Welcome visitors in a warm and friendly manner, and answer any questions visitors have - Maintain reception area and all common areas in a clean and tidy manner at all times - Operate standard office...

  • Office Administrator

    2 weeks ago

    Mount Waverley, Australia WBS Full time

    **Responsibilities for Administrator** - Handling incoming phone calls, directing them when necessary and taking messages within the established guidelines - Welcome visitors in a warm and friendly manner, and answer any questions visitors have - Maintain reception area and all common areas in a clean and tidy manner at all times - Operate standard office...

  • Reception and Administration Coordinator

    2 weeks ago

    Mount Gravatt, Australia Mount Gravatt Community Centre Full time

    Mount Gravatt Community Centre has been serving our local community for 30 years and have grown over this time to now have over 30 employees. Imagine coming to work each day, loving what you do and seeing the real impact you are having in people's lives. We embrace and celebrate diversity amongst our team and value our staff's contribution. To ensure you...

  • Receptionist/administrator

    7 days ago

    Mount Waverley, Australia LongView Full time

    **MOUNT WAVERLEY /** **ADMINISTRATION - RECEPTION/OFFICE ADMINISTRATION /** **FULL TIME** **/ ON-SITE** - Receptionist/Administrator *** - **Do you have a passion for Real Estate?**: - **Must have exceptional customer service & organisational skills**: - **Great development pathway to becoming a Property Management Assistant** **Our Business** -...

  • Administration Officer

    7 days ago

    Mount Waverley, Australia ORS Full time

    Excellent Career Progression and Professional Development Opportunities! - Full time position working Monday - Friday 9am - 5pm! - Join our amazing Team in Mount Waverley! **About the role**: We are seeking an enthusiastic and motivated Administration officer to join our Mount Waverley Team. Working with a national administration team to support business...

  • Administration Officer

    5 days ago

    Mount Waverley, Australia ORS Full time

    Excellent Career Progression and Professional Development Opportunities! - Full time position working Monday - Friday 9am - 5pm! - Join our amazing Team in Mount Waverley! **About the role**: We are seeking an enthusiastic and motivated Administration officer to join our Mount Waverley team. Working with a national administration team to support business...

  • Office Administrator

    2 days ago

    Mount Pleasant, Australia Femia Accountants Full time

    This role within this accounting firm is vital and essential for the smooth day to day running of the office. - Workflow Coordination, planning and management - Following up with clients - Proposal management - Document control - Orienting new clients - Client relations - Reception duties as required - Other duties as required - Experience as a senior...