Process and Documentation Officer

About us The Queensland Fire Department (QFD) provides fire prevention, preparedness and response services to fire in the built and landscape environments, as well as scientific and specialist capabilities to Queensland communities. The QFD provides a multi-hazard emergency response, including road crash rescue, bushfire, hazardous material, technical and vertical rescue, severe weather incidents, remote and swiftwater rescue, and provides a number of functions supporting community safety outcomes. The department encompasses Queensland Fire and Rescue (QFR), Rural Fire Service Queensland (RFSQ), as well as the broader department which work together to pre-empt, prevent, mitigate and manage the consequences of fires and other emergencies on Queensland communities and support our large volunteer membership across the state. The QFD is an organisation that is focused on reframing the department's relationship with Aboriginal and Torres Strait Islander peoples, communities, and organisations through the Path to Treaty, Closing the Gap and building our cultural capability. Purpose of role Reporting to the Solutions Delivery Manager, you will be a key member of the team, responsible for providing high level and confidential support including the coordination and control of correspondence, policy and procedures, and training material, including liaison with state and regional staff on matters requiring direction, information or functional support to meet organisational objectives. Key requirements Highly desirable requirements - Experience with provision and preparation, review and quality assurance of written correspondence and training material. Your key accountabilities Your part in the ongoing success of our department, in supporting frontline services will see you responsible for a variety of work, including, but not limited to: - Assist in the development of documentation, training material and processes ensuring alignment with documentation management procedures. - Identify and implement documentation changes as part of system enhancements to ensure currency of business processes. - Maintain and update documentation that support the systems, ensuring quality assurance and timeframes are met and processes comply with policies, standards, procedures and legislative requirements. - Assist in the preparation and coordination of reports, briefs, submissions and other correspondence relating to community safety in accordance with departmental requirements and governance. - Provide coordination and support to staff to ensure a collaborative approach to organisational planning and recommend continuous improvement strategies to meet business and operational requirements. - Maintain effective working relationships with key stakeholders and communicate outcomes of documentation management processes or issues in a timely and professional manner. - Provide back-up for help desk system functions and administration support, and ensure tasks are completed within defined service levels. Capabilities To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the "key accountabilities" for this role: Leadership Competency Stream - Individual Contributor (leading self) Vision - Leads change in complex environments - Makes insightful decisions Results - Builds enduring relationships - Drives accountability and outcomes Accountability - Fosters healthy and inclusive workplaces - Demonstrates sound governance Once you join us we will want you to exemplify the QFES core values: - Respect - Integrity - Trust - Courage - Loyalty This work is licensed under a Creative Commons Attribution 3.0 Australia License.