Head of Quality

We’re inventing the future, right here, right now, at Thales. We design the critical security solutions of tomorrow by combining the curiosity to explore, the intelligence to question and the vision to create. Together we solve complicated problems by combining our experience in the market with our leading research and development capabilities.

**KEY ACTIVITIES AND RESPONSIBILITIES**

As a Head of Quality, you will be accountable for:

- Managing customer feedback ensuring that related corrective and preventive actions are developed and implemented
- Building customer confidence by maintaining direct links with Customer’s Quality managers and makes sure that problems are resolved without undue delay
- Ensure that Customer needs are clearly understood and defines the “right” standard of Quality needed within the entity
- Assures Quality throughout the life cycle of bids, projects and products
- Establish and maintain a close relationship with bid managers and capture leads to ensure understanding of quality objectives and expectations in bids.
- Conducts the entity Management Review(s) and entity certifications and approvals including a ttendance at Entity Management Meetings as required
- Analysing data to prevent identifiable risks.
- Fulfil the duty of alert and veto.
- Assures compliance with normative requirements (e.g. safety) and with the related certification standards
- Optimises the allocation of Quality resources, while managing talent and the development of skills (MYB, workload plan)
- Assures that TIMS assessment and audit plans are properly planned and implemented within the entity
- Assists stakeholders to analyse operational performance and provides management with an overall picture for decision-making purposes
- Organises local Chorus 2.0 documents in accordance with the Group’s reference system
- Leading (planning, organising, managing, recruiting and controlling) the quality function and staff assigned to achieve the agreed outcomes within the delegated authorities and responsibilities.
- Providing the appropriate direction, coaching, support and delegation to individual team members and the whole team to enable them to achieve the work objectives.
- Fostering teamwork in the direct area of responsibility and with other teams across the business, where appropriate.
- Understands and displays the Thales Leadership Model
- Develop transverse communication channels across Thales Australia and the Thales Group to enable sharing of ideas and sourcing of additional capacity if needed.
- Establish and maintain working relationship with external bodies in support of quality management system needs.

**KEY KNOWLEDGE AND EXPERIENCE**

To be successful in your role, you will have demonstrated and/or acquired the following knowledge and experience:

- Tertiary Qualifications in an engineering or related technical discipline.
- Audit Qualifications (e.g. Lead Auditor) background or qualifications is desirable.
- Experience in quality management, preferably in a system’s engineering organisation, or other relevant technically orientated discipline.
- Detailed knowledge of the requirements of ISO 9001:2015 Quality Management System.
- Strategic influencing skills including the ability to promote improvement at all levels and across all areas of the organisation.
- Strong leadership skills that inspire team confidence and respect while motivating team members in an effective manner.
- Analytical and problem-solving skills, including the ability to understand and critique requirements.
- Good communication & interpersonal skills, including ability to prepare and present reports.
- Ability to work well in a multi-disciplinary team.
- Diplomacy skills, including the ability to withstand pressures and say 'no' when quality is insufficient or processes are not being adhered to.

Wellbeing matters at Thales, and where possible we encourage flexible working.