Incident Commander
6 days ago
**About the role...** HashiCorp is looking for an Incident Commander for our Global Support Engineering Organization. This highly visible position will be an integral part of the Support Engineering management team and would initially report to the SVP of Global Support. You are a fit if you thrive in a fast-paced environment that values crucial communication, alignment with our company's core principles, collaboration, and results. This is a senior role at HashiCorp requiring an individual who can take charge in escalated code-red situations and give direction to both customer personnel and to HashiCorp engineers to drive the resolution of critical incidents (catastrophic failures). We are looking for a natural leader and a confident decision-maker that has strong problem-solving skills in Cloud environments and is experienced in SRE best practices. **In this role, you can expect to...** - Lead the effort to bring impacted systems back online by coordinating investigation and resolution of technical issues, from hands-on investigations with product engineering teams to directing workarounds and failovers for complex environments. - Work with HashiCorp SMEs (Support & Engineering) and with the customer Platform/Dev-Ops teams to build an incident action plan and a restoration plan if needed - Provide direction and time management and keep the resolution effort on track and moving forward - Draft and send regular communications to keep all stakeholders, both internal or external, aware of the latest status, progress made thus far, and action items - Own the technical incident retrospective process by assembling the correct technical teams and working with HashiCorp Customer Success teams for permanent remediation and recommendations to the customer - Work closely with Engineering to improve our products monitoring and observability capabilities and their debuggability to decrease the Time-To-Detection (TTD) and Time-To-Restoration (TTR) - Work closely with our Customer Success team to drive changes in customer environments aiming at improving their robustness and scale, ideally following our products best practices - Develop and continuously update our Incident Playbooks - Ensure internal readiness at all times by leading training sessions, simulations, and drills - Be part of the Incident Response Team on-call rotation and ensure flawless handover of critical issues to other regions - Travel (
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Incident Analyst
2 weeks ago
Melbourne, Australia ANZ Banking Group Full timeAbout the role **Role Location**: Docklands VIC **Role Type**: Permanent full-time **Team**: ESM Command Centre At ANZ, our purpose is to shape a world where people and communities thrive and to achieve this, we need a talented Incident Analyst to join our Communications and Post Incidents Team The team works around the technical incident framework...
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Incident Response Officer
1 week ago
Melbourne, Australia Department of Transport and Planning Full timeLocation: Melbourne | CBD Job type: Full time Organisation: Department of Transport and Planning **Salary**: $74,581 - $90,740 Occupation: Emergency Management Reference: 745 **About the Role** The Incident Response Services team provides on road, effective management for traffic incidents, accidents, spillages and any emergency that effects the flow...
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Major Incident Manager
2 weeks ago
Melbourne, Australia Origin Energy Full timeFull time permanent opportunity | CBD Location - Lead high-impact incident response to protect critical technology services - Brisbane, Melbourne or Adelaide based **Join a team that's All Kinds of Useful** At Origin, being useful is more than a tagline - it’s how we approach work every day. As a collective, we’re a team that thrives on finding better...
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Incident Communication Advisor
1 week ago
Melbourne, Australia ANZ Banking Group Full timeAbout the role Work for one of Australia's Big 4 Join ANZ - We’ll invest in your career Be part of an organisation that values diversity, inclusion, and respect **Role Type**: Permanent, Full-Time **Role Location**: 833 Collins Street, Docklands VIC 3008 This role is responsible for supporting the communications response during technology incidents,...
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Service Operations Analyst
2 weeks ago
Melbourne, Australia Australian Bureau of Meteorology Full timeAPS Level 5, Ongoing - $76,383 - $83,683 + 15.4% super - Melbourne preferred, all Bureau capital city office locations will be considered. The Bureau of Meteorology’s Technology Command Centre Team, within the Service Operations section, provides 24x7 technical monitoring and support for Bureau operations, including Major Incident Management. Preferably...
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Assistant Chief Officer
2 weeks ago
Melbourne, Australia Victorian Government Full time**Overview**: **Work Type**:Fixed-term - Full-time **Salary**: $162,077 - $185,518 **Grade**:VPS 6.2 **Occupation**:Emergency management **Location**:Melbourne - CBD and Inner Metro suburbs **Reference**:VG/ACOASCAPADV1880008 Use your astute judgement, strategic leadership and guidance, exercising high levels of delegations, working in a matrix model...
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Assistant Chief Officer
2 weeks ago
Melbourne City Centre, Australia State Emergency Service Victoria Full time**$**162,077** to $**185,518**+ 15% Commuted Allowance** **+ 12% Super**: - **Fixed Term - Full Time** -**2 years**: - **Travel to the State Control Centre within 60 min from being notified when rostered on as the Duty Officer Outside of Ordinary Hours** **ROLE SUMMARY**: This Assistant Chief Officer (ACO) Assets Capability Advisor (ACA) is a senior...
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Melbourne, Australia State Emergency Service Victoria Full time**$84,166** to**$90,558** **+ 11.5% Super**: - **Ongoing - Full Time**: - **Emergency incident attendance may be required from time to time and may be outside normal working hours** **ROLE SUMMARY**: The primary purpose of this role is to coordinate and provide level 1 technical expertise relating to operational communications devices and ancillary...
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Commerce Techops Lead
1 week ago
Melbourne, Australia Cognizant Full timeWhat makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world. At Cognizant, together with your colleagues from all around the world, you will collaborate...
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Emergency Management Liaison Officer
6 hours ago
Port Melbourne, Australia Life Saving Victoria Full timeExpressions of interest are sought to expand the Emergency Management Liaison Officer (EMLO) pool for LSV. This role is undertaken in addition to a person’s existing position/s as required during heightened emergency activity and is normally situated at the State Control Centre (SCC) in Melbourne CBD but may be required to operation from regional Incident...
