Major Incident Manager

Full time permanent opportunity | CBD Location
- Lead high-impact incident response to protect critical technology services
- Brisbane, Melbourne or Adelaide based

**Join a team that's All Kinds of Useful**

At Origin, being useful is more than a tagline - it’s how we approach work every day. As a collective, we’re a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award-winning internet and helping to lead Australia’s energy transition. If you’re driven by purpose and excited to be part of something bigger, we’d love to have you on the journey.

**About the role**:
As a **Major Incident Manager** at Origin Energy, you’ll play a critical role in safeguarding essential technology services, leading the response to high-priority incidents and driving rapid recovery to minimise business impact.

You’ll also shape the future of resilience by improving service performance, leveraging tools like ServiceNow and Power BI, and strengthening our disaster recovery and continuity capabilities.

This is a high-visibility role where you’ll work across teams and make a real impact on the reliability of systems powering Australia’s energy future.

**Roles & Responsibilities**
- Lead recovery activities during disasters and critical incidents, ensuring timely restoration of critical services.
- Drive post-incident problem management to identify root causes and implement corrective actions.
- Plan, coordinate, and run disaster recovery and scenario exercises to validate service continuity.
- Support the delivery, governance, and continuous improvement of disaster recovery and technology continuity policies and practices.
- Partner with cross-functional teams, providing continuity and incident management expertise to align operational practices with cyber risk objectives.
- Contribute to broader Cyber Risk, Resilience & Assurance (CRRA) initiatives to strengthen organisational resilience and cyber maturity.
- Participate in the Major Incident Management (MIM) team, including rotation on the 24/7 MIM roster, to respond to and resolve high-priority technology incidents.

**Skills & Requirements**
- Broad, practical experience in Incident, Problem, and Service Continuity Management (ITSCM), with **at least 5 yea**rs in **Major Incident Management**and **ITSM**.
- Proven ability to coordinate 1st, 2nd, and 3rd level technical and business resources to resolve complex issues efficiently.
- ITIL V3/4 Foundations certification or equivalent practical ITSCM experience; strong familiarity with ITSM tools (ServiceNow preferred).
- Demonstrated ability to **command** **and** **control** under pressure, prioritise conflicting demands, and work in a fast-paced, dynamic environment, including outside business hours.
- Strong analytical, verbal, and written communication skills, with the ability to influence, negotiate, and build effective relationships at all levels.
- Understanding of the energy industry and operational technology, with a client-focused mindset and commitment to optimising service recovery.

**So, why join us?**
- 20 weeks of paid leave for primary carers with flexible return options.
- Thrive in a culture of personal and professional growth.
- Enjoy a central CBD location with access to parking and public transport.
- Purchase up to four additional weeks of leave annually.
- Engage in opportunities through the Origin Foundation to support your community.
- Powering your career with unbeatable perks - Get discounted electricity, gas, and internet as an Origin employee.
- Explore unique and cost-effective employee EV Car subscriptions.

**Origin - Where good change happens**

At Origin, we’re powered by people who believe in creating change.

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.

**_ Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing._**

Please note unsolicited CVs from agencies will not be accepted.

**_ Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future._