Incident Analyst

1 week ago

Melbourne, Australia ANZ Banking Group Full time

About the role

**Role Location**: Docklands VIC

**Role Type**: Permanent full-time

**Team**: ESM Command Centre

At ANZ, our purpose is to shape a world where people and communities thrive and to achieve this, we need a talented Incident Analyst to join our Communications and Post Incidents Team The team works around the technical incident framework supporting stakeholders.

This is an excellent growth opportunity that will see you step up as an Analyst with a large component of your role being handling Incident Communications where you will be translating technical incidents into our Incident Comms to meet the needs of our stakeholders in Technology and Business. The role will also see you partner and work closely with Incident Managers, supporting them in their cases.

What a typical day might look like

Responsible for driving Major Incident communications
Support the facilitation of Post Incident Review investigation sessions with the aim to identify underlying causes of incidents to prevent recurrences
Use service management data in ServiceNow and other tools/data points to undertake post Incident analysis to generate valuable insights to feed into Post Incident Review sessions
Close working relationship with Major Incident, Problem and Communication Management stakeholders
Building trusted relationships with internal and external stakeholders

What will likely be in your toolkit?

We know not everyone will bring all of the skills and experience, and at ANZ we are focused on people bringing a growth mindset to their approach to work. Some of the skills we are looking for are below, but don’t worry if you don’t have all of these as learning on the job is the way we work. But back to some of the skills:
Strong written and verbal communication skills
Reporting skills (ServiceNow), and able to derive insights from data
Able to positively influence and negotiate a group for an outcome
Utilising industry techniques to lead/support an investigation to root cause
A team player and an active listener
Influence, collaborate and negotiate with tribe stakeholders to inform their decision making
Strong presentation and facilitation skills
Leading process improvement initiatives across teams

About ANZ

At ANZ, everything we do boils down to ‘why’ - our purpose - to shape a world where people and communities thrive. We're focused on seeing our people thrive just as well as our customers. We'll give you every opportunity to develop your career. We are responding faster to changing customer requirements, focusing on the things that matter most, energising our people, eliminating waste and reducing bureaucracy. A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

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