Animal Management Officer

4 days ago

Camberwell, Australia City of Boroondara Full time

Support the Fields Services Team deliver to our community
Full time, permanent ongoing role
$90,484 - $95,243 per annum, plus Super
Deliver a responsive, efficient and effective Animal Management service where you contribute to upholding our vibrant and safe community through provision of exceptional customer service.
About the role
Reporting to the Team Leader Field Services, the position is responsible for working collaboratively with all levels of employees across Council and liaising with external stakeholders including Victoria Police, Magistrates Court and Council Prosecutors.
Informing and educating the community on issues related to Animal Management in accordance with relevant legislation and Council policy is fundamental to the role. The Animal Management Officer investigates complaints, promotes safety and compliance and enforces the Acts, Regulations and Amenity Local Law. This includes regular dog park patrols and investigations into registration and dog attack matters. An understanding of Local Law and Parking enforcement is also desirable.
Essentially, a customer first mindset is required where an emphasis is placed on superior customer service and providing a prompt and courteous response to all enquiries received and with ongoing case management issues.
Hours are allocated over a 16-week roster and some weekend work is required.
About you
You will have demonstrated experience in customer service positions within a high-pressure environment. Your key attributes include excellent advocacy with the ability to negotiate and resolve problems with empathy and respect.
Physically you will need to be able to walk long distances and handle animals.
Qualification Requirements
Industry recognised course in Animal Management, Enforcement, Local Laws, or similar
Employment Requirements
Applicants must have the right to work in Australia.
Preferred applicants will be required to undergo a National Police Record Check
Preferred applicants will be required to hold a current Working with Children Check
For more information about the role, please see the attached position description
How to Apply
Who are we?
The City of Boroondara is a metropolitan council, representing more than 170,000 people in the inner-eastern suburbs of Melbourne. A leader in the local government sector, with a reputation for innovation and excellence, we believe in providing an environment where our staff thrive, both in the work they do and in how they learn and develop as people and professionals.
We like to challenge the norm and we are investing significantly in innovation and technology improvements in order to provide our customers with an even greater experience and engagement. We are putting our customers at the forefront of what we do with our organisation wide change initiative, the Customer Experience Improvement Strategy (CEIS).
You will be instrumental in driving this change across the organisation using best practice approaches to successfully support us from the now to our desired future state.
With so much going on it’s a great time to join Boroondara

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