Knowledge Manager

6 days ago

Brisbane, Australia Attribute Consulting Full time

Join the re-emerging travel industry and it's associated perks
- Employ your analytical and communication skills
- Highly flexible working arrangements

**Knowledge Manager**

**Permanent: $100k package**

**Attribute Group is proud to partner with a major player in the travel industry as they look to bring on board a Knowledge Manager who will assist in strengthening the seamless exchange of knowledge across site operations, continue the development and implementation of strategies, processes, and tooling as well as the continued improvement of the ServiceNow Virtual Agent.**

**The Role**:
As the knowledge manager, you’ll strengthen the seamless exchange of knowledge across site operations and other organisations where applicable. You will also be responsible for the continued development and implementation of strategies, processes, and tooling for corresponding KM solutions as well as developing KPIs and team members within this framework.

This role will drive continuous improvement of the knowledge management framework, collaborate with key stakeholders and be accountable for the continuous improvement of the Service Now virtual agent.

**Outline of some key responsibilities**:

- Create relationships with sources of knowledge and information, including ETS Pillar leaders, suppliers and business partners.
- Acquire and develop knowledge of vertical/horizontal industry practices, trends, benchmarking data, and create competitive analyses
- Prepare a long-term plan for knowledge and information asset development, based on business goals and input from stakeholders
- Develop and implement a strategy based on ticket trends to increase the use cases and adoption of the Service Now virtual agent
- Promote and educate team members on our knowledge management processes through coaching, training and support
- Develop and implement plans for integrating knowledge with intranets, extranets, portals, Web sites, document repositories, content management systems, and so on

**About You**:

- You have 3 years experience in a similar role
- You have travel industry and Information Technology experience
- You show the ability to gain consensus and to collaborate across many teams and all levels of management
- You have experience with the virtual agent module within Service Now
- You have examples of coaching and mentoring others

**Perks and benefits**:

- Flexible work environment (Hybrid)
- Ongoing training and professional development
- Travel, health and financial discounts
- Global career opportunities in a network of brands and businesses

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