Customer Service Agent

**Customer Service Agent (Case Manager)**:
NSW - Sydney CBD Workers Compensation Full Time

**THE ROLE**

As part of our diverse team based in **Sydney**, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The Customer Service Agent (Case Manager) role is a crucial aspect to assisting an injured worker get their lives back. You will be the central point of contact for the injured worker, employer and any stakeholders that are part of the treatment plan to help the injured worker return to employment. As part of the workers compensation process, you will be paying the injured workers wages and any treatments that are approved.

We are looking for individuals with exceptional customer service and organizational skills who can thrive in a fast-paced environment. If you are looking for a new career where your work makes a difference in someone’s life, this is the role for you

This will be a **permanent** position based in the **Sydney **office, with flexibility to work from home up to 3 days per week once fully trained.

**YOUR RESPONSIBILITIES**
- Support people injured in the workforce, helping them through their physical or psychological injury
- Develop & maintain relationships with a wide variety of stakeholder such as, injured workers, their employers, doctors, rehabilitation providers, etc. to help the injured worker get back to work as promptly and safely as possible
- Ensure active and timely strategies are implemented to improve recovery and return to work outcomes

**ABOUT YOU**
- Experience in a customer service, call centre/contact centre role or disability support (such as case management) will be highly advantageous but not essential.
- Ability to work well within a team and thrive in a fast-paced environment
- Passion for helping people and can handle challenging conversations
- Proactive, self-motivated and can think creatively when engaging with stakeholders
- Empathetic, resilient and ability to work well under pressure

**WHY EML?**

At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams.

We truly support each other and offer competitive benefits, flexible hours and work from home arrangements. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

**_ Here are just some of the employee benefits we offer at EML:_**
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Entitlement to annual company incentive scheme + salary reviews
- Up to 16 weeks paid parental leave, plus super

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**ABOUT EML**

EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.

**SEEK Points (Check they fit)**:
**Build a career with us & be part of a growing, friendly and vibrant organisation**

**Develop your customer service skills in a new industry that offers work from home flexibility**

**Fully paid training to set you up for success in the workers comp industry**

**SEEK Category**:
**Customer Service