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Customer Service Agent

3 weeks ago

Sydney, Australia Luxury Escapes Full time

Here at Luxury Escapes, our mission is to delight our customers with incredible deals for the world's best holidays.

We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.

Travel is already bouncing back We are seeing an amazing turn around already and we need great people to join our team

Awarded as one of the 'Best Places to Work 2021' by the AFR; employee experience is king here, with weekly events, monthly recognition programs and significant professional development opportunities we do what we can to make you look forward to waking up every day

We are seeking an experienced full time Customer Service Agent to join our exceptionally talented team. We are looking to offer 100% remote/home working or a hybrid where you can be involved in our Sydney office - the choice is yours

What we are looking for:
Someone that is used to a high volume of calls
Flexibility, this role would suit someone who is very flexible with a variety of shifts available. We are here to service our customers between 7am and 10pm, 7 days a week.
You will have exceptional verbal and written communication skills, attention to detail and be extremely passionate about customer service and travel
Previous experience in the Travel industry - either customer support/bookings or front office is preferred but not required.
Likewise, if you have previous experience of Salesforce it would be beneficial.
If you enjoy providing exceptional customer service and striving to meet our goals, then this could be the right opportunity for you
What's in it for you?

All the tools of the trade provided - Laptop/Screens/Headsets etc etc
Flexible hours from 7am - 10pm, 7 days a week
Competitive remuneration package
First class health and well-being program including onsite massages, yoga, meditation, corporate gym memberships and daily breakfast.
Fun & flexible working environment - work hard and play hard with, Friday afternoon onsite gatherings (wine included), monthly celebrations and recognition programs.

**Job Types**: Permanent, Full-time

**Salary**: From $37.00 per hour

**Benefits**:

- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Performance bonus