Process Improvement Specialist

Utilise your process improvement experience to facilitate change.
- We offer flexibility through our Hybrid work model.
- We are a leading payment solution provider in Australia and growing rapidy.

**Payment systems are complex, regulated and everchanging.**

We are an established market leading brand who are focused on driving client growth. We’re at the forefront of innovation punching above our weight. We’re enabling the future for our clients through tech like NPP, buy now, pay later, and open banking.

Our product teams are the eyes and ears of Cuscal. They’re client-focused relationship managers, serving everything from business development, marketing, fraud, and customer support. They gain a comprehensive understanding of our clients’ needs so that they can integrate our market leading products and services seamlessly.

We are looking for a Process Improvement Specialist to join our Shared Services division at Cuscal.

Reporting to the Practice Lead, Process Improvement Practice, the purpose of the position is to take an end-to-end view of processes, with an aim to increase Cuscal’s process maturity, efficiency, and effectiveness, while enhancing the overall client and employee experience.

The responsibilities in this role include but are not limited to the following:

- Discover, analyse, measure and document current and future state processes to understand pain points and root causes of issues.
- Initiate, facilitate, and recommend improvements creatively solving problems and using innovative solutions.
- Develop and maintain strong relationships with internal stakeholders, working collaboratively to uplift end-to-end processes.
- In collaboration with stakeholders and function owners, develop/enhance existing process and procedure documentation and develop new artefacts as required (process maps, standard operating procedures, etc).
- Contribute to the continuous improvement of the Process Improvement Frameworks and Methodologies.

**What’s in it for you?**

When you join Cuscal, you become part of something bigger. You will work with a close-knit team with fantastic opportunities to learn and grow in your career. You’ll be working for a values-based organisation that supports development, internal career moves and flexible working.

**About You**

Addition to this we invite you to have the following to be successful in this role:

- Proficient working knowledge of Process Improvement methodologies (such as LEAN, Six-Sigma, CEMethod, DMAIC)
- Demonstratable skills in stakeholder engagement with the ability to manage multiple priorities.
- Ability to solve problems in an effective and proactive manner.
- Proven experience with JIRA and MS Dynamics is desirable.
- Demonstrated ability to elicit, analyse and interpret business requirements/issues, story tell using relevant data, and translate into appropriate solutions.
- Skill to make sense of abstract information and communicate complex ideas to others.
- Excellent communication skills - Written and Oral.
- High level of accuracy and attention to detail.
- Demonstrated ability to work independently as well as being part of a team.
- Proven track record of working in a fast-paced environment.
- A proactive mindset with an aptitude to grasp information quickly.
- Tertiary qualifications in a commercial discipline highly desirable.

**Why Cuscal?**

We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits.

**Next Step