Livechat Customer Representative

6 days ago

Padstow, Australia DuluxGroup Full time

**About the role**

As a LiveChat Customer Representative with Dulux, you will provide an incredibly high level of customer service, offering technical support to our customers who are enquiring about our paint products, colour, and project advice.

This is a part time opportunity for a fixed term of 12-months with the potential to become permanent. You will work a total of 25.5 hours per week, Friday to Monday.

Monday and Friday 8:30am - 3:00pm

Saturday 9:30am - 6:00pm

Sunday 10:00am - 4:00pm

There is also the flexibility to work remotely, hybrid or from our Padstow office.

**Responsibilities**
- Troubleshoot and problem solve customer queries
- Recommend products across our brands in line with the consumers enquiry
- Share relevant documentation, issues, and resolutions to improve efficiency
- Promote services offered through the Dulux business.

**Benefits**
- Give back to your community by using your “Supporting the Community” action day (1 day per year)
- Enjoy access to the DuluxGroup product ranges at a discounted rate
- The opportunity to work flexibly - we endeavor to work with our people to allow them to bring their best self to work
- Enjoy true recognition through our various employee award schemes
- Access to learning and development opportunities to support your growth and development across multiple business units and locations
- There may be slight variations between Australia and New Zealand or Permanent and Fixed Term workers_

**Skills & Experience**
- Experience within customer service/ call centre environments
- Tech savvy with the ability to navigate across different software platforms
- Experience working with colour or paint products is ideal, but not essential
- Excellent communication skills, both written and verbal.

**About DuluxGroup**

DuluxGroup is a leading marketer and manufacturer of premium branded products.

We employ approximately 4,000 people in Australia, New Zealand, Papua New Guinea, South-East Asia, China and the United Kingdom.

DuluxGroup is made up of six main business areas comprising of 50 well recognised brands, this opportunity sits current within our **Dulux Paints and Coatings** business.

**Dulux Paints and Coatings** is Australia’s leading marketer and manufacturer of premium branded decorative paints, woodcare coatings and texture coatings.

**Culture**

At DuluxGroup, we are united by a shared set of values and behaviours that guide the way we work. We offer a supportive and collaborative workplace that values a diversity of perspective. We strive for an innovative, flexible and inclusive workplace where employees can perform at their best.

DuluxGroup welcomes qualified applicants, regardless of your gender, sexual orientation, race, religion, age or disability. **Talent is our only criteria**. Let us know if you need any special accommodations to participate fully in the recruitment process.

**_

**How to apply**

Click APPLY or contact **Beth Te Nahu **on +64 9 355 1898 for a confidential discussion.

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