Service Desk Support

4 days ago

Sydney, Australia Technology People Australia Full time

Our client is Australia's pre-eminent and most diverse entertainment company, with audio and visual brands and content reaching 95% of Australians. They are seeking to add a service desk analyst to their current team

**Responsibilities**:

- Handle all incoming calls from users over the phone or by connecting to remote computers.
- Able to carry out deskside support (visit user’s desks) or assist users when they walk up to service desk for help.
- Diagnose and resolve end-user related issues, Level 1 support, escalation thereafter
- Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements.
- To ensure that the occupational health and safety of you and your fellow employees is treated as a priority whilst ensuring action to prevent hazards is taken.
- Log service requests with external Vendors and manage turnaround of requests.

**Qualifications & Experience**
- Minimum 2 years of experience in a similar role
- Experience with Active Directory, Office 365, MS Office suites.
- Solid understanding of LAN/WAN fundamentals.
- Excellent written and verbal communication skills
- Strong analytical and problem-solving skills and can work under pressure effectively.
- Demonstrated commitment to customer service
- Proven ability to multitask and prioritise workloads
- Knowledge of help desk ticketing systems desired (ServiceNow).

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