IT Service Desk Support

2 days ago

Sydney, Australia LS Travel Retail Full time

**Mascot location with hybrid working arrangements**:

- **Wellbeing & Charity volunteering leave**:

- **Employee discount across New Zealand & Australia**:

- **Hybrid working arrangements**

**As we prepare to move to a single operator model for the Duty Free Operations at Auckland Airport, we are looking to bolster our support teams with like minded professionals with an interest in growing their career with a global leader, with a local heartbeat.**

**You will**:

- Provide excellent customer service
- Maintain the Standard Operating Environment (SOE) for desktops, laptops and POS
- Maintain the Standard Operating Environment (SOE) for desktops, laptops and POS
- Trouble shoot and correct hardware and software issues
- Maintain the IT asset registers for store desktop and POS units
- Train, coach, develop and provide knowledge to staff
- Assist with projects relating to the store network. This will include new store openings, store refits and relocations, plus new store infrastructure projects
- Be available for rostered after hours support duties

**About you**:

- 2 years minimum IT Service Desk experience coupled with an ITIL certification
- Microsoft Windows 10 support and deployment
- Advanced understanding of Microsoft Office 365
- Excellent verbal and written English communication and customer service skills
- Experience in some or all of the following an advantage:

- SAP - Inventory Management / User maintenance and creation
- NAV ERP Support and Data Director / SQL Management
- Networks - LAN, WAN, DHCP VPN, Switches, Routers, Wireless, DNS, DHCP, ADSL, VOIP
- ServiceDesk Incident Management system e.g. ManageEngine SDP or ServiceNow
- Ability to work unsupervised and as part of a team
- Exposure to the retail industry would be a strong advantage

As we operate outside of normal business hours the Service Desk Support Team are required to work on-call after hours.

**Lagardère AWPL is the Pacific region's largest and most experienced Travel Retail operator. **We are globally enabled through the backing of Lagardère Travel Retail, and our passionate teams across Australia, New Zealand and Noumea are empowered to execute locally for our customers and landlord partners. Lagardère AWPL operates over 150 stores and we are the only operator in the region able to offer our customers and partners unique experiences across four distinct business lines; Travel Essentials, Speciality, Duty Free & Luxury and Food Service.

Our friendly teams are committed, enthusiastic and share a passion for delivering unparalleled customer service in retail & hospitality driven by our core values of **Excellence | Adventure | Respect.**

Employment offers are conditional upon the ability to gain and maintain and AVSEC pass.

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