
IT Support
1 week ago
Participation in a 24/7 roster
- Career development opportunities available
- Experienced IT Support / Service Desk Agent
Our Client, a highly regarded and well-established managed service provider, is looking to hire several experienced and service orientated Support Agents. The Support Agent will perform Level 1 & 2 support to its customers end user services and desktops.
**_PLEASE NOTE:_**
**_This role will require shift work - 12 hour shifts in a 2,2,3 on/off rotating pattern i.e 2 days on, 2 days off, 3 days on, 2 days off, 2 days on, 3 days off. (Moving to a 10 hour shift in the near future). _**
**_ _**
**Duties and responsibilities**:
- supporting Citrix and Wintel environments
- providing 1st level support (some 2nd level)
- using ITSM tools and contributing towards problem rectification
- logging and managing incidents through ServiceNow
**Skills and experience required**:
- Service Desk / IT Support experience
- Experience working for a Managed Services Provider will be highly regarded
- Experience in request logging tools
- Exceptional customer service experience
- Level 1 skills in supporting AD, Citrix, Exchange, Windows O/S, MS Office, O365, Azure
- ITL knowledge or certification
- Unrestricted PERMANENT working rights in Australia
- No criminal record
- Ability to obtain baseline or NV1 security clearance
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