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IT Service Desk Support

3 weeks ago

Sydney Olympic Park, Australia Royal Agricultural Society of NSW Full time

**Some of our great benefits**:

- Sydney Royal Easter Show complimentary tickets and meals
- Staff draws to win tickets to Sydney Showground events
- 15% Staff discount at onsite cafe 'Uptown Charlies'
- Free Onsite Parking
- Work lifestyle flexibility
- Salary packaging
- Salary protection insurance
- Subsidised Superannuation life insurance premiums
- Staff engagement events & Wellness programs
- Exclusive membership program for employees of Sydney Olympic Park

**About the role..**

We are seeking an IT professional with some experience in information technology to provide exceptional support to the Royal Agricultural Society of NSW (RAS) and Sydney Showground staff, clients and event partners.

This role is responsible for monitoring and maintaining the service desk enquiries and support requests.

The role involves, but is not limited to:

- Monitor and maintain service desk and network to ensure availability for all users based on business requireements
- Understanding of hardware, software, network, and operating systems
- Support the Office 365 Tenant, including SharePoint, OneDrive, Teams and Workflows
- Manage IT equipment and network software in line with RAS policies
- Manage roll out of IT hardware and maintain their performance
- Assist in delivering IT strategic outcomes
- Devise project management plans on new technology rollouts
- Stay up to date with current and emerging technologies in the IT industry
- Support off site users using TeamViewer
- Maintain end user asset register

**About you**

You will be someone who:

- Has a minimum 2 years’ experience in information technology
- Microsoft 365 and Office 365 certification, preferred
- Has a passion for technology and is eager to develop their IT skills
- A quick learner with energy, enthusiasm and attention to detail
- Knowledge of Microsoft Office 365 tools including Teams, Word, Excel and Outlook
- Thorough knowledge of up-to-date Windows operating system
- Use of Service Desk tool such as JIRA
- Have a customer service focus, highly motivated, highly adaptable and a problem solver
- Excellent communicator both verbally and in writing

**About us **.

The Royal Agricultural Society of NSW (RAS) organises events, and competitions, acts as a guardian for the state’s agricultural heritage, celebrates Australia’s achievements in agriculture and works to promote the viability of rural communities by ensuring that Australia remains a thriving and innovative agricultural producer.

We manage the Sydney Royal Easter Show, Sydney Royal competitions, the RAS Foundation, Australasian Animal Registry and the Sydney Showground. The RAS has a team of over 130 full-time staff and an indispensable pool of casual staff who work on the Easter Show, and other Sydney Showground events.

RAS is an equal opportunity employer that respects and values the contribution and diversity of all our people. Our success depends on strong individual commitment and our ability to work as a team.

**How to Apply**

**APPLY NOW