IT Service Desk Support

3 days ago

Sydney Olympic Park, Australia Royal Agricultural Society of NSW Full time

**Some of our great benefits**:

- Sydney Royal Easter Show complimentary tickets and meals
- 15% Staff discount at onsite café 'Uptown Charlies'
- Close to public transport

**About the role..**

We are seeking an IT professional with some experience in information technology to provide exceptional support to the Royal Agricultural Society of NSW (RAS) and Sydney Showground staff, clients and event partners.

This role is responsible for monitoring and maintaining the service desk enquiries and support requests.

The role involves, but is not limited to:

- Providing excellent customer service to internal customers through multiple channels including face to face, phone, Team viewer, self-service
- Monitor and maintain the service desk, responding in a timely manner
- Identify and diagnose issues and problems and escalate issues when necessary
- Provision and roll out end user devices such as workstations, mobile devices, VoIP phones, printers, etc.
- Provide support to IT Support Engineer & Team
- Manage user accounts and network security, including on and off boarding staff
- Assist with general administration duties as required

**About you**

You will be someone who:

- Has a minimum 2 years’ experience in information technology
- Microsoft 365 and Office 365 certification, preferred
- Has a passion for technology and is eager to develop their IT skills
- A quick learner with energy, enthusiasm and attention to detail
- Knowledge of Microsoft Office 365 tools including Teams, Word, Excel and Outlook
- Thorough knowledge of up-to-date Windows operating system
- Use of Service Desk tool such as JIRA
- Have a customer service focus, highly motivated, highly adaptable and a problem solver
- Excellent communicator both verbally and in writing

**About us **.

The Royal Agricultural Society of NSW (RAS) organises events, and competitions, acts as a guardian for the state’s agricultural heritage, celebrates Australia’s achievements in agriculture and works to promote the viability of rural communities by ensuring that Australia remains a thriving and innovative agricultural producer.

We manage the Sydney Royal Easter Show, Sydney Royal competitions, the RAS Foundation, Australasian Animal Registry and the Sydney Showground. The RAS has a team of over 130 full-time staff and an indispensable pool of casual staff who work on the Easter Show, and other Sydney Showground events.

RAS is an equal opportunity employer that respects and values the contribution and diversity of all our people. Our success depends on strong individual commitment and our ability to work as a team.

**How to Apply**

**APPLY NOW

  • IT Service Desk and Delivery Manager

    2 weeks ago

    Sydney Olympic Park, Australia Flourish Australia Full time

    **Flourish Australia has an exciting new opportunity for an IT Service Desk and Delivery Manager** to join our Support Hub team at Sydney Olympic Park!**: The position available is: - **Full-time (76 hours/fortnight)**: - **Working Monday to Friday**: - **Based in Sydney Olympic Park with flexible working from home arrangements available**: -...

  • Service Desk Technician

    3 days ago

    Mosman Park, Australia Delta Sierra Consulting (DSC-IT) Full time $60,000 - $90,000 per year

    Overview:Delta Sierra Consulting is a leading WA based IT Services Company, specialising in cloud solutions and Managed Service offerings, looking to expand our Service Desk with additional staff.The Service Desk Technician works on the DSC Service Desk within the Operations Department, and is responsible for first line support calls from Managed Service and...

  • Service Desk Analyst

    2 days ago

    Sydney, Australia INTELLIWORX Managed IT Full time

    **About Us** INTELLIWORX Managed IT a fast-growing MSP with offices in Sydney, London, Boston and Auckland. We provide our small, mid-tier enterprises and multi-nationals clients design, management and support for their information technology infrastructure. We also have extensive cloud infrastructure that we own and operate around the world. We are...

  • IT Service Desk Analyst

    1 week ago

    Osborne Park, Australia MedHealth Full time

    Company Description The MedHealth Group is a purpose-built collection of industry leading health, medical and employment brands. Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support. We support whole populations to better outcomes, yet never lose sight of the individual...

  • Front Desk Receptionist

    5 days ago

    Sydney Olympic Park, New South Wales, Australia Rainbow Dental Practice Full time $55,200 - $74,560 per year

    Front Desk ReceptionistWe are a modern and busy dental practice in Sydney Olympic Park. We offer a wide range of services including general, cosmetic, and surgical procedures. As we continue to grow, we are looking for an enthusiastic, welcoming, bubbly and reliable dental receptionist to join our front desk.Key Responsibilities:Greeting patients and...

  • Service Desk Support

    3 days ago

    Sydney, New South Wales, Australia AJQ Full time $60,000 - $90,000 per year

    AJQ Consulting is a leading provider in the delivery of Information Technology & Professional Services. Our success is built on our team. We are proud to be partnering with an Australian pioneer in Banking Solutions, they are at the forefront of providing innovative solutions. We are looking for Service Desk Support Engineers to join our team on a 5 months...

  • Service Desk Technician

    1 week ago

    Sydney, Australia Kinetic IT Full time

    **Job no**: WWREQ0031452 **Employment type**: Full Time **Location**: Sydney, Melbourne **Categories**: Service Desk & IT Support **About The Role** We’re on the lookout for talented Service Desk Technician Japanese speaker to join the team. Supporting Australia's largest domestic and international airline customer. We’re well known in the IT industry...

  • Level 2 It Support Engineer

    2 weeks ago

    Parramatta Park, Queensland, Australia HD IT Full time

    Location: Must be based in the Sydney Metropolitan area.HD IT is a leading Managed Services Provider based in Sydney, recognized as one of Australia's Top 50 MSPs for 6 years running We're all about innovation, collaboration, and delivering top-tier IT solutions.Here are some reasons why working at HD IT is rewarding:We are always working with the latest and...

  • Support Desk Team Leader

    1 week ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Support Desk Team Leader** - ** Employment Type**:Ongoing (2 roles) - **Location**:Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable) - **Grade**:Clerk Grade 7/8 - **Salary Range**:$110,266 - $122,058 p.a. base salary dependent on experience, plus...

  • IT Service Desk

    2 days ago

    Sydney, Australia Progressive People Full time

    Are you newly "retired"? Maybe doing a Masters? Want to keep your skills current but don't want the hassle of full-time work? I have a position with a well thought of MSP who has stability, reputation and a very diverse client base looking for such a part-time person. Ideally you should have a couple of years experience in a similar role (Help Desk, Service...