
Service Desk Support
3 weeks ago
Join to apply for the Service Desk Support role at Cognizant
Join to apply for the Service Desk Support role at Cognizant
Get AI-powered advice on this job and more exclusive features.
An opportunity exists for a dedicated Level 1 Support Agent to act as the initial resolution point for one of our clients in the Medical Practices industry and be responsible for providing a positive support experience.
Our delivery model facilitates collaboration, openness, and creative problem-solving, within our Support Team and offers flexible work options, in-office, or hybrid.
The successful candidate must have the ability to work various shifts on a rotating roster between 8:00 am to 10:30 pm, Monday to Friday. Overtime is offered on weekends and public holidays.
Role & Responsibilities
- Answer incoming customer enquiries via phone, email, and live chat while providing an exceptional customer experience regarding the effective use of the Medical Director products.
- Provide software application support and problem resolution for users of the various Medical Director platforms within Service Level Agreements.
- Troubleshoot, analyse, and identify software-related issues and propose solutions.
- Liaise with the Support & Escalation Team to resolve unusual and complex customer requests, following the escalation process as required.
- Maintain & Develop customer relationships.
- Stay updated with the features of Medical Director platforms and how they are applied in typical Medical Practice processes through internal and external training, documentation, and other resources.
- Review customer requests and feedback periodically with Team Leader and/or Customer Service Manager to identify and act on opportunities for improvement.
- Provide ongoing support to Medical Director's internal stakeholders when required.
If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you Please apply directly with us.
For a complete list of open opportunities with Cognizant, visit http://www.cognizant.com/careers. Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.Seniority level
- Seniority levelEntry level
- Employment typeFull-time
- Job functionInformation Technology
- IndustriesIT Services and IT Consulting and Business Consulting and Services
Referrals increase your chances of interviewing at Cognizant by 2x
Sign in to set job alerts for "Service Desk Specialist" roles.Sydney, New South Wales, Australia 3 weeks ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 3 weeks ago
Sydney, New South Wales, Australia 6 days ago
Service Desk and End User Support AnalystSydney, New South Wales, Australia 1 day ago
Ryde, New South Wales, Australia 1 week ago
Sydney, New South Wales, Australia 2 weeks ago
North Sydney, New South Wales, Australia 1 day ago
Homebush, New South Wales, Australia 4 days ago
Sydney, New South Wales, Australia 4 days ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 11 hours ago
Sydney, New South Wales, Australia 1 day ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr-
Service Desk Support
2 weeks ago
Sydney, New South Wales, Australia Technology People Australia Full timeOur client is Australia's pre-eminent and most diverse entertainment company, with audio and visual brands and content reaching 95% of Australians. They are seeking to add a service desk analyst to their current team**Responsibilities**:- Handle all incoming calls from users over the phone or by connecting to remote computers.- Able to carry out deskside...
-
Cio Service Desk
2 weeks ago
Sydney, New South Wales, Australia Nsw Government -Department Of Customer Service Full time**CIO Service Desk - Customer Support Officer, Ongoing / Temporary - Full Time / Part Time****DCS is a great place to work, and it's not just us saying that**Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major...
-
Service Desk Support
3 weeks ago
Sydney, New South Wales, Australia Cognizant Full timeJoin to apply for the Service Desk Support role at CognizantJoin to apply for the Service Desk Support role at CognizantGet AI-powered advice on this job and more exclusive features.An opportunity exists for a dedicated Level 1 Support Agent to act as the initial resolution point for one of our clients in the Medical Practices industry and be responsible for...
-
It Service Desk Support
2 weeks ago
Sydney, New South Wales, Australia Royal Agricultural Society Of Nsw Full time**Some of our great benefits**:- Sydney Royal Easter Show complimentary tickets and meals- Staff draws to win tickets to Sydney Showground events- 15% Staff discount at onsite cafe 'Uptown Charlies'- Free Onsite Parking- Work lifestyle flexibility- Salary packaging- Salary protection insurance- Subsidised Superannuation life insurance premiums- Staff...
-
Service Desk Support Specialist
2 weeks ago
Sydney, New South Wales, Australia beBeeSkills Full time $75,000 - $80,000Job Title: Service Desk Support Specialist">We are seeking a highly skilled Service Desk Support Specialist to assist in resolving IT-related issues and providing exceptional support to our staff. This is a permanent opportunity that offers a salary package of $75k - $80k.">Key Responsibilities:">">Provide timely and effective communication, comfortable with...
-
It Service Desk
2 weeks ago
Sydney, New South Wales, Australia Robert Half Full timeLeading specialised retailer requiring a Level 1-2 IT Service Desk Analyst to support their stores across ANZ, employing over 1500 staffJoin a large and well-known ASX listed retailer with stores across ANZ, employing over 1500 staff. Currently, they are recruiting for a Level 1-2 IT Service Desk Support Analyst to be a part of their team. This organisation...
-
Service Desk Support Specialist
2 weeks ago
Sydney, New South Wales, Australia beBeeSupport Full time $100,000 - $110,000**Job Overview**We are seeking a skilled and customer-focused professional to join our team as a Service Desk Analyst. This exciting role involves providing high-quality support to our customers, resolving technical issues, and working collaboratively with colleagues to drive business success.As a key member of our service desk team, you will be responsible...
-
Service Desk Support Specialist
2 weeks ago
Sydney, New South Wales, Australia beBeeService Full time $70,000 - $80,000Service Desk Support SpecialistWe are seeking a highly skilled Service Desk Support Specialist to join our team. The successful candidate will be the first point of contact for client support and troubleshooting calls, ensuring all requests and incidents are logged within our ticketing system.The ideal candidate will possess strong organization skills,...
-
It Service Desk Manager
2 weeks ago
Sydney, New South Wales, Australia Container Exchange Services Full time**Introduction**:You will lead the Service Desk team and processes to drive high quality service, including incident, service request and problem management, service desk SLAs across all teams, communicating & leading major incident response and RCA's, reviewing & improving the service desk processes and tooling, analysing ticket trends to eliminate or shift...
-
Service Desk Support Specialist
1 week ago
Sydney, New South Wales, Australia beBeeExpertise Full time $76,290 - $80,510Job DescriptionWe are seeking a skilled and proactive Service Desk Support Specialist to join our Technology Services team. The successful candidate will provide expert technical support to staff, including device commissioning, configuration, troubleshooting, asset management, and incident resolution.This role involves working with various technologies and...