Delivery and Incident Manager

2 days ago

Sydney Western Suburbs, Australia NSW Corporate Services Full time

**_Together we shape thriving communities, public spaces, places and economies._**
- **Talent pool creation**:

- **Temporary full-time opportunity until Dec 2026**:

- **Office location - Parramatta**:

- **Salary relative to experience and ranges from $139,787.00 to $161,663.00 + super**

**What’s in it for me?**

Join our team for a **fantastic culture** with dynamic collaboration and **genuine long-term career support**. We offer **flexibility in work arrangements**, diverse and fulfilling assignments, and prioritize **work/life balance **and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to **fostering a diverse and inclusive workplace** where everyone feels welcome, respected, and empowered to succeed.

We are seeking a talented and experienced **Delivery and Incident Manager** to take charge of managing the risk, quality, and release management of key work packages for the Planning Portal. In this role, you will ensure timely delivery to the highest standards, while overseeing production incidents, coordinating with internal and external stakeholders, vendors, and partners. If you have a passion for delivery & incident management and thrive in a dynamic environment, this is your opportunity to make a significant impact.

**About this role**:

- Release management of complex work packages and bug fixes, ensuring they meet operational and client requirements.
- Develop and implement plans, procedures, and policies to support incident management of Planning Portal and supported technologies
- Build and maintain relationships with internal and external stakeholders
- Manage and resolve emerging issues, providing timely reports, briefings, and high-quality advice on issue management.

For more information read the full Role Description**:Delivery and Incident Manager**

**What you will bring to the role**:

- Strong release management skills with the ability to coordinate complex work packages and releases.
- Proven leadership in managing cross-functional teams and building strong working relationships with stakeholders.
- Excellent problem-solving skills with a proactive approach to managing incidents and critical issues.
- Experience in developing and implementing policies and procedures to support delivery.
- Strong communication and reporting skills, with the ability to provide high-quality advice to stakeholders.
- Experienced user of Jira software.

**About us**

The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities.

We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.

**Join us**

**Applications close Sunday, 13 October 2024 at 11:55PM.**
- A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months._

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