Service Delivery Manager

4 days ago

Sydney Inner Suburbs, Australia Suncorp Group Full time

Great opportunity to lead a talented Service Delivery team within Insurance & Enterprise Technology
- Supporting team environment and WFH flexibility
- Brisbane, Sydney or Melbourne location

**About the role**

We’re never just satisfied with how things are - because we know how things could be. And it’s our expert Technology team who forge ahead every day to make those ‘what ifs’ a reality.

The Service Delivery Manager leads a Service Delivery team and is accountable for the full lifecycle of IT service delivery, including the initiation, transition and ongoing maintenance of the assets and platforms. Along with the overall operational delivery and performance of a group of services and/or platforms, to meet business/user needs.

**What you'll do**
- Ensure the operational outcomes of the portfolio of services under management is meeting business needs
- Manage relationships with service partners/operations team for service delivery
- Ensure operational needs are understood and prioritised appropriately
- Set expectations around operational outcomes
- Work with the SIAM team to ensure adoption and adherence to SIAM processes
- Monitor all SIAM processes and provide feedback on areas of improvement
- Approving, preparing, planning, and managing of new or changed services
- Participation in service and service provider reviews and negotiation of SLA and contracts

**What you'll bring**
- 5+ years’ service delivery (operations and run) experience including across a diverse range of domains and processes
- Experienced in project and service management disciplines; ITIL, PMBOK, Agile, SIAM
- Strong stakeholder engagement ranging from C-suite through to the project team
- Proven IT and team management experience with broad technical knowledge
- Experience driving incident response and decision making associated with crisis management
- Demonstrable exposure to and knowledge of IT service principles and frameworks including ITIL, process tools (ServiceNow), frameworks, and best practice methods
- Proven experience in Partner and Service Level Management lifecycle

**What we can offer**
- A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave
- Discounts and offers on a range of retail favourite stores as well as insurance products
- Give back to our communities with payroll giving, donation matching and paid volunteer leave
- Invest in your brighter future with ongoing study support and career development programs; and
- Prioritise your work/life balance with our robust employee assistance program and dedicated employee council

Employee benefits | Suncorp Group

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
- At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued, involved and respected for their perspectives and contribution._

**Advertised**: 27 Sep 2024 AUS Eastern Standard Time
**Applications close**: 11 Oct 2024 AUS Eastern Daylight Time

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