Technical Writer Assistant

4 days ago

Alexandria, Australia Breville USA, Inc Full time

**About Breville**

Over the past 90+ years Breville has grown to become an iconic global brand, delivering kitchen products to over 70 countries around the globe. Breville enhances people’s lives through the delivery of brilliant innovation and thoughtful design based on deep consumer insights, empowering people to do things more impressively or easily than they’d thought possible in their own home and ultimately allowing them to “Master Every Moment”.

**A career at Breville is truly a one-of-a-kind experience. It’s more than working for a global leader; it’s an opportunity to be a part of something that impacts people all over the world.**

**About the role**

We are seeking an experienced Technical Writer Assistant

**Key responsibilities include**:

- Technical Support
- Create, Review and Issue of technical documents, spare parts manual and service instructions.
- New product evaluation with focus on spare parts, quality, repair and user functionalities
- Review of existing spare parts in relation to names, substitute part numbers, descriptions, inventory and updating information as required in relevant databases, PIM, Salesforce and D365
- Act on information provided by the engineers and suppliers such as Product Change Notices
- Ensure accurate and updated information received of BOM, Circuit diagrams, exploded view and images of products and parts. Noting different voltages, parts similarity and substitutes.
- Publish and issue of technical documents as required with images representing serviceability, functional use and product breakdowns
- Outline fault and troubleshooting for support teams
- Establish and maintain effective relationships with internal, external partners including quality, engineering team and 3PL warehouses Globally
- Demonstrate consistent ability to meet and drive higher performance expectations (increased KPIs and SLA’s).
- Regular, consistent and punctual attendance. Must be able to work to a variable schedule as per Global business requirements.
- Drive actions to continually improve consumer experience with new and innovative ideas and process improvements.
- Maintain awareness of compliance and safety policies for a safe working environment

**We’re Interested in Hearing from People Who Have**:

- At least 1 year of combined experience with electrical product management, technical support
- Meticulous organization skills and ability to work independently and prioritize workloads
- Resourcefulness and ability to establish productive working relationships with relevant stakeholders
- Demonstrated excellent verbal and written communication skills
- Advanced computer knowledge including Microsoft Office Applications skills.
- Experience with CAD, ERP, eCommerce, and CRM platforms
- Assertive attitude with a willingness to seek out and ask questions.
- Well-developed capabilities in error and problem analysis

**What we offer you**:

- Flexible work arrangements
- Competitive compensation package
- A fun and rewarding team environment
- Opportunity to work for an Australian Stock Exchange listed company
- Employee assistance program
- Paid parental leave policy
- Employee discounts of up to 50% on all our electrical products
- Corporate health and wellness benefits

**To Apply**

Breville Group is proud to be an Equal Opportunity Employer.

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