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Customer Service Specialist

2 weeks ago

Castle Hill, Australia Page Personnel Full time

Looking to take the next step in your Customer Service Journey?
- Highly competitive salary packages

**About Our Client**:
Our client is a world leader in the manufacturing and distribution of electronic goods. In business since the 1940s this company has grown and made a statement across the globe, operating in over 100 countries.

They pride themselves on their exceptional customer service skills and are looking to elevate their team with new team members.

Key Responsibilities Include:

- First point of contact for inbound calls and addressing customer inquiries
- Handle Tier 1 technical queries by providing timely and effective resolutions
- Log, track, and follow up on customer complaints, ensuring swift closure and customer satisfaction
- Enter customer purchase orders into the system, including online orders, warranty-related orders
- Maintain and manage the pricing matrix, ensuring accuracy and consistency.
- Prepare and distribute customer back order reports to channel partners, facilitating effective communication and order fulfilment

**The Successful Applicant**:

- Experience in Sales Support, Customer Care or order entry positions
- Excellent verbal and written communication skills with a strong customer service attitude
- Proficiency in Microsoft 365 and advanced MS Excel skills
- Experience working with ERP systems such as Oracle or SAP
- Familiarity with CRM systems such as MS Dynamics or Salesforce
- Highly energetic, proactive, and adaptable to changing priorities
- Strong organisational skills with meticulous attention to detail
- Ability to collaborate effectively with cross-functional teams and maintain positive relationships with customers and suppliers

**What's on Offer**:
What's In It For You?
- Hybrid working opportunity
- On site Parking (close to public transport)
- Supportive Work Culture
- Career Progression
- Global company