Customer Service Coordinator

3 days ago

Castle Hill, Australia ChoicePaper Full time

**About Us**

Choice Paper is a family-owned business for the past 18 years. An Importer, National Wholesaler and preferred supplier to the Gaming Industry as the preferred supplier of TITO Tickets and Paper Consumables.

Supplying Australia wide, to various industries including, Pharmaceutical, Convenience Store Chains, Gaming, Hospitality and Retail. We stand by our excellent service, our quality products and our ability to provide solutions that meet or exceed our customer's needs.

Choice Paper provides the Gaming, Hospitality and Retail industry with thermal rolls, plain and pre-printed, bond and multi-ply rolls, ribbons, Copy Paper, Toners, voucher books and custom print requirements. Choice Paper aims to be the one stop shop for your paper consumables.

**About You**:

- Must be able must be able to work in a team and be a team player.
- A bright and focused attitude with the willingness to learn
- Excellent attention to detail, a vibrant yet mature outlook and committed to offering outstanding customer service to our customers
- Highly motivated individual with strong sense of urgency.
- The ability to communicate effectively and efficiently.
- Excellent written and verbal communication skills.
- Relationship building skills and excellent time management skills
- High attention to detail through all forms of admin/paperwork
- A desire to learn, improve, succeed and grown within the company
- Maintaining and expanding customer relationships
- Proficient with Microsoft Office Programs
- Strong culture of ethics in the workplace which is essential for a positive work environment that promotes employee engagement, productivity and retention.

**General Purpose**

**Main Job Duties, Tasks and Responsibilities**
- Main point of contact for answering incoming phone calls (transferring call if necessary, handling queries, taking messages, deliveries updates/queries etc)
- Credit card payments - taking down credit card details via phone and passing this information onto Accounts to process
- Handling queries around freight
- Stock returns (raising customer stock return / liaising with customer to organise collection of stock, completing the process of paperwork and forwarding to accounts once stock has been received into the warehouse)
- Performing ad - hoc administration duties
- Updating price books, scheduling calls back, updating CRM records, scheduling call back reminders and detailing outcome in the CRM.
- Assisting Customers in product information
- Assist Choice Paper to develop a strong relationship and rapport with customers.
- Organising sample products to customers
- Organise meeting appointments for sales team.
- Maintaining and expanding customer relationships
- Provide exceptional customer service.
- Create new records where needed, update and maintain customer details/outcome of conversations in our CRM - “CreataCRM”
- Strong professional communication skills
- Monitor PubTic for any changes within hotel groups and update the CRM / Team accordingly.
- Proficient in Microsoft word and excel,

**The Offer**
- Hours of work: 8.00 AM to 4.00 PM (with half an hour meal break)
- Location: Castle Hill 2154 Full time Base

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