Retail Customer Service Automotive

3 days ago

Castle Hill, Australia Automotive Superstore Full time

About us

At **Automotive Superstore**, we know that in the fast-paced, ever-changing Automotive world, our people are the key to our success. Along with our customers, our people are the heart of everything we do. We are dedicated to hiring, developing & retaining the best talent in the industry. We look for talented individuals who share the same passion for everything Automotive. Whether you are into the classics, muscle cars, JDM, Euro, 4WD Off-Road, you will be joining a team of equally enthusiastic car fanatics.

Due to our continual expansion, we are looking for an experienced **Customer Service Specialist**. It is a fast-paced environment with high productivity expectations, but we are well rewarded with great colleagues, recognition for a job well done, and a fun and flexible work culture. Of course, we also have a host of some pretty awesome staff benefits, including product discounts.

About the role:

- Uphold the company’s strong reputation for customer service by meeting all customer needs and exceeding expectations
- Generate quotes and timelines for clients as requested
- Proactively seek solutions to problems, notifying Management when concerns arise
- Meet personal/team sales targets and call handling quotas
- Follow communication procedures, guidelines and policies
- Making unhappy customers happy
- Assist with placement of orders, refunds, or exchanges
- Ensuring all tasks and customer follow ups are completed in a timely manner
- Continually striving to meet the company’s customer satisfaction standards
- Rotating roster with 1-2 Saturday's per month
- Closed Sundays and Public holidays

The successful applicant will possess:

- Proven experience in a similar role (customer service/automotive)
- Ability to type minimum 50wpm
- Strong customer service experience and ability
- Previous experience in an Automotive Parts Accessories store (Autobarn, Repco, Bursons, Supercheap Auto, AutoOne etc)
- Ability to remain calm and professional, even with challenging clients
- Intermediate computer & typing skills
- Excellent time management
- Ability to work effectively within a team environment
- Excellent verbal and written communication skills
- Current driving license
- Australian citizen or full-time visa holder with fluency in English

What we offer:

- Full-time position at our Castle Hill premises
- The opportunity to expand your skills and grow within our business
- Friendly, fun and fast paced culture
- Attractive salary (dependent on experience)

If you live and breathe all things automotive and meet the criteria above, click APPLY now and tell us why you should be the newest member of the **Automotive Superstore** team

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00 - $80,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift

Supplementary Pay:

- Performance bonus

Work Authorisation:

- Australia (required)

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