Client Service Officer

Classification: Administrative Services Officer Class 4

Salary: $84,901 - $91,501 plus superannuation

Position No: 10460

Directorate: Justice and Community Safety

Advertised (Gazettal date): 04 November 2025

Contact Officer: Fe Cassie on or

Details: Are you a customer service master? Do you thrive on engaging with the public and guiding them through unfamiliar processes?

If so, the ACT Civil and Administrative Tribunal (ACAT) is looking for you

ACAT is a fast-paced, dynamic, and unique work setting, delivering high-quality services to tribunal users. Our registry teams provide exceptional support and assistance to tribunal members, ensuring quick, simple, and inexpensive access to justice through effective administrative services.

As a Client Service Officer, you will be the first point of contact for tribunal users, providing them with clear, accurate, and empathetic assistance. Your role is crucial in ensuring a positive experience for all users. You will work at ACAT's front counter and in our registry teams, assisting tribunal users through various forms of communication, guiding them through processes, and addressing their concerns with professionalism and care.

Our ideal candidate has/is a:

• Customer Service Skills: You have a proven track record in customer service, with the ability to communicate clearly and empathetically with a diverse range of people.
• Problem-Solving Abilities: You are adept at identifying issues and providing practical solutions to ensure a smooth and positive experience for tribunal users.
• Attention to Detail: You are meticulous and thorough, ensuring all information provided to tribunal users is accurate and helpful.
• Team Player: You thrive in a collaborative environment and are committed to continuous improvement and professional development.

At ACAT, you will contribute to the administration of justice and make a meaningful difference in the lives of tribunal users, while developing your skills and career in a supportive and dynamic environment. Come be part of a team that values resilience, proactivity, a passion for customer service, and for making a positive impact on the community and each other.

We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.

Eligibility/Other requirements:

• Computer literacy skills are relevant to this role as you will be responsible for using an electronic case management system, IT systems, email and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates and contingencies.
• To be eligible for permanent or temporary employment within the ACT Public Service you must be an Australian citizen, a permanent resident or hold a valid work visa.
• If an officer no longer holds a visa that permits them to work in Australia, their employment with the ACT Public Service (ACTPS) will be terminated.
• The successful candidate will be required to undergo a National Criminal History check.

Notes: A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.

Due to the operational requirements, hybrid working arrangements are not suitable for this position. This position is a client facing role.

How to apply: Please supply:

• A current curriculum vitae
• Details of two referees (one of which must be your current supervisor/manager)
• A written pitch that highlights your exceptional customer service experience and skills (of no more than ONE page).

Applications should be submitted .