Receptionist

Posted: 05/07/2025

Closing Date: 08/08/2025

Job Type: Permanent - Full Time

Location: Macquarie

Job Category: Other

**Our Purpose and Ambition**

NextSense is a not-for-profit organisation supporting people with vision or hearing loss across Australia. We work with children, adults, and their families, providing a holistic approach to hearing services for newborns through to people over 90 years old, and helping children who are blind or have low vision to develop the right skills, mobility, and independence to confidently explore their world.

NextSense has been breaking boundaries since 1860, and we’ve been expanding our services ever since. Today, we deliver world-class education (both to children with sensory loss and to professionals in the field), cochlear implants, allied health services, therapy, research, and clinical services to children and adults. We’re a registered NDIS provider, working with our clients to achieve their own goals and potential.

We’re committed to research and innovation; harnessing the latest technologies and new ways of thinking and educating the next generation to lead the way in hearing and vision services.

Our new world-leading centre for innovation on-site at Macquarie University NSW represents a new era for hearing and vision loss. This nationally significant social infrastructure project was undertaken to nurture, trial and share new ideas and form new partnerships that will drive better outcomes for people who are deaf, hard of hearing, blind or have low vision.

**The Role**

NextSense has relocated to our purpose-built Centre for Innovation at Macquarie University which is a hub for innovation and advancements in research, education and care in the fields of hearing and vision loss. Our new location has provided us an opportunity to think more broadly about the experience of those who visit our new site, and as a result we have created a new concierge function.

Reporting to the Concierge Lead, you will be the first point of contact for all staff and visitors to our new building, providing exceptional customer service and creating a warm and welcoming atmosphere. We want to make sure that everyone who visits us gets where they need to go, understands who they need to see and feels looked after in the process. This is a permanent full-time role working 38 hours per week.

In addition to the customer service elements of this position, our new building has four state-of-the-art conference rooms, Boardroom and meeting rooms which enable us to host events in outstanding facilities. You will use your event expertise to work with stakeholders, Concierge Lead and our in-house café catering team to coordinate and deliver events for internal meetings, executive functions, overseas visitors, and conferences.

**What we can offer you**
- Competitive remuneration
- Work in our purpose-built state of the art facilities
- 100% salary packaging allowing you to increase your take home pay
- 2 weeks paid leave over Christmas _in addition_ to 4 weeks annual leave
- Extensive personal/carer’s leave
- Paid parental leave of 14 weeks for primary carer, and 6 weeks for secondary carer
- Access to industry leading education and professional development
- Collaborative work environment
- Wellbeing program including Employee Assistance Program

**Desired Skills and Experience**:
To be successful in this role you'll need to demonstrate you meet the following selection criteria:

- Front of House experience in Concierge or similar customer service role
- Experience coordinating and hosting events
- Excellent communication both written and verbal
- Proactive and organised
- High level of attention to detail
- Exceptional customer service skills
- Immaculate presentation and confidence
- Basic communication skills in Auslan (Australian Sign Language) or willingness to learn
- Current and clean criminal record check and working with children check
- A current drivers licence