Performance & Insights Manager
4 days ago
About Us:
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by _The Gallagher Way_, our set of shared values and guiding tenets. A culture driven by our people, over 40,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.
At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team.
Overview:
Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.
Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way - values lived daily by our people.
In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.
**Responsibilities**:
There are some great things happening at GB as we move through a period of exciting period of transformation and change, including the introduction of dedicated specialist hubs within our claims functions that are truly unique to the market and our service offerings to injured workers and clients alike. And, we want YOU to be a part of it all
Reporting to the Manager Claims Excellence and Strategy, you will support the claims management function across a range of insights, continuous improvement initiatives and lead and develop the overarching performance and insights strategy.
This is a unique opportunity to leverage your existing experience to a new and exciting challenge, and play a pivotal role in the performance of our function and success of our service offerings to injured workers and clients.
As the Performance and Insights Manager, you will:
- Lead the Performance and Insights function,
- Lead the design and delivery of key performance measure strategies and initiatives to ensure targets are achieved;
- Identify trends and themes and communicate actionable insights to the business;
- Coach and support claims management personnel to reach optimal performance outcomes and compliance measures;
- Collaborate with the Performance and Insights, Customer Experience and Claims teams around the development of customer centric initiatives and strategy;
- Lead and participate in broader key business projects and initiatives.
Qualifications:
- Previous experience in a similar leadership role, such as customer insights or performance analytics;
- Previous experience in managing performance through qualitative and quantitative metrics;
- Experience in the insurance industry, with a strong understanding of best practice workers compensation claims management processes and practices;
- Highly developed communication skills, with the ability to engage and articulate at all levels of organisation;
- Experience in working with Salesforce or other similar CRMs would be highly regarded;
- A strategic mindset and approach to work;
- A strong sense of team and collaboration;
- A resilient attitude.
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