Platform Operations Specialist

2 weeks ago

Melbourne Eastern Suburbs, Australia HAYS Full time

Customer Service/Help Desk Operations | Hawthorn location | Permanent FT | $65k + super | MULTIPLE VACANCIES

**Your new company**
Hays is proud to partner with one of Australia’s market leaders in the wealth management sector. Helping its nearly one million members achieve financial freedom in retirement is at the heart of this organisation, with a focus on long-term investment and freedom of choice. Located in Hawthorn, this multiple award-winning company is seeking multiple Platform Operations Specialists to join their team in the day-to-day assistance of Advisors and their superannuation members/investors.

**Your new role**
The Customer Relations Team is responsible for providing high quality of service and advice to the organisations’ Advisors - you’ll be supporting this team and their investors and members with a high level of engagement and service.

Your duties and responsibilities will include:

- Escalating complex enquiries and issues to the relevant team, ensuring they are prioritised and tracked to completion
- Logging and managing all calls and queries quickly and effectively
- Providing a help desk support role to ensure seamless navigation of platforms to Advisors and their supporting staff,
- Effectively utilising available time to manage queries and outstanding issues
- Ensuring you adhere to your roster and break time accordingly

**What you'll need to succeed**
- Passion for high performance and quality of service
- Exceptional customer service experience
- Strong written and verbal communication skills
- Demonstrated ability to work in a team environment
- Willingness to learn and foster an environment of continuous improvement
- Previous experience in contact centres highly desirable
- Advantageous if you have previous financial services industry experience
- Minimum educational requirement is completion of VCE or equivalent
- Flexibility to work on a rotating roster from 9am to 7pm, Mon-Fri

**What you'll get in return**
- Company benefits and initiatives to support your wellbeing and success
- Competitive salary, super and bonus structure
- Office based in Hawthorn, hybrid working arrangements once established
- No weekend work

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

**LHS 297508** #2639255

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