Night Guest Service Agent

2 weeks ago

South Wharf, Australia Novotel Melbourne South Wharf Full time

**About the Hotel**

Novotel Melbourne South Wharf manged by Accor is located in the beautiful South Wharf with a short walk to the CBD & Southbank and offers 347 Accommodation Rooms & Suites, Mr. Carpano Restaurant & Bar, Allora Café and Room Service.

**About the Role**

As a Night Guest Service Agent, you will work from **11pm - 7am** on a rotating roster. This is a fantastic opportunity for someone who would like to get your foot in the door to the hotel with unlimited development opportunities Key duties include, but are not limited to the following:

- Greeting guests arriving or departing from the hotel
- Providing exceptional service by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Assisting the Night Auditor/Night Manager to ensure smooth night operation
- Promoting and up-selling hotel facilities through strong product knowledge
- Maintaining control of guest and hotel accounts ensuring that all charges are posted accurately and efficiently.
- Ensuring timely and efficient delivery of guest amenities, make recommendations and reservations for our guests on local attractions
- Ensuring safety and security for guests and colleagues

**Skills and experience**
- Knowledge of Opera is advantageous though not essential
- Genuine passion for Hospitality & desire to help others
- A positive can do & customer focused attitude
- Excellent grooming and presentation skills
- Exceptional communication skills

**Benefits and Perks**
- Worldwide Accommodation & Food & Beverage discounts for you, your family & friends
- Extensive employee benefits & special rates with our partnership brands
- Wellbeing at work - Work Your Way
- Recognition including a complimentary hotel stays
- Training and career development opportunities

**Why work for Accor?**

Accor is Australia’s Largest Hotel Network with 50+ brands, 5100+ hotels operating in 110 countries. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

**Job Types**: Full-time, Permanent

**Salary**: $22.46 - $33.69 per hour

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance

Schedule:

- Night shift
- Weekend availability

Supplementary Pay:

- Overtime pay
- Penalty rates

Work Authorisation:

- Australia (required)

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