Night Guest Service Agent

3 days ago

South Wharf, Australia Novotel Melbourne South Wharf Full time

**About the Hotel**

Novotel Melbourne South Wharf manged by Accor is located in the beautiful South Wharf with a short walk to the CBD & Southbank and offers 347 Accommodation Rooms & Suites, Mr. Carpano Restaurant & Bar, Allora Café and Room Service.

**About the Role**

As a Night Guest Service Agent, you will work from **11pm - 7am** on a rotating roster. This is a fantastic opportunity for someone who would like to get your foot in the door to the hotel with unlimited development opportunities Key duties include, but are not limited to the following:

- Greeting guests arriving or departing from the hotel
- Providing exceptional service by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Assisting the Night Auditor/Night Manager to ensure smooth night operation
- Promoting and up-selling hotel facilities through strong product knowledge
- Maintaining control of guest and hotel accounts ensuring that all charges are posted accurately and efficiently.
- Ensuring timely and efficient delivery of guest amenities, make recommendations and reservations for our guests on local attractions
- Ensuring safety and security for guests and colleagues

**Skills and experience**
- Knowledge of Opera is advantageous though not essential
- Genuine passion for Hospitality & desire to help others
- A positive can do & customer focused attitude
- Excellent grooming and presentation skills
- Exceptional communication skills

**Benefits and Perks**
- Worldwide Accommodation & Food & Beverage discounts for you, your family & friends
- Extensive employee benefits & special rates with our partnership brands
- Wellbeing at work - Work Your Way
- Recognition including a complimentary hotel stays
- Training and career development opportunities

**Why work for Accor?**

Accor is Australia’s Largest Hotel Network with 50+ brands, 5100+ hotels operating in 110 countries. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

**Job Types**: Full-time, Permanent

**Salary**: $22.46 - $33.69 per hour

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance

Schedule:

- Night shift
- Weekend availability

Supplementary Pay:

- Overtime pay
- Penalty rates

Work Authorisation:

- Australia (required)

  • Guest Service Agent

    2 weeks ago

    South Wharf, Australia Novotel Melbourne South Wharf Full time

    **About the hotel** Novotel Melbourne South Wharf features golden 26 level tower with 347 accommodation rooms & suites, Mr. Carpano Dining and Bar and Allora Café. The hotel is complemented with direct access to the Melbourne Convention & Exhibition Centre (MCEC), the Southern Hemisphere's largest meeting space and adjacent to the DFO centre, with 180+...

  • Guest Services Agent

    5 days ago

    South Brisbane, Australia Riverside Hotel Full time

    **Amazing Guest Service Agents Needed!** Are you ready to be part of our incredible team as our next Guests Service Agent / Front Desk Receptionist? We are on the lookout for AMAZING individuals who know how to provide superior customer service. If you are a vibrant, bubbly person with an eye for detail and a knack for teamwork (who likes to have a laugh...

  • Guest Service Agent

    2 weeks ago

    Port Pirie, South Australia Breakfree Port Pirie Full time $45,000 - $60,000 per year

    Guest Service Agent – BreakFree Port PirieWe're looking for enthusiastic and customer-focused Guest Service Agents to join our team at BreakFree Port Pirie. With casual, part-time, and full-time opportunities available, this is your chance to be part of a welcoming team that prides itself on delivering genuine hospitality.About the roleAs a Guest Service...

  • Guest Service Agent

    7 days ago

    Norwest, New South Wales, Australia Columbia Hotels Pty Ltd Full time $60,000 - $90,000 per year

    Visy Dior Hotel – Norwest, SydneyLocated in Sydney's Hills District within the Norwest Business Park, Visy Dior Hotels International offers a seamless blend of sophistication and relaxation. Designed for discerning travellers, our luxurious accommodations, fine dining experiences, and impeccable service create the perfect retreat. Whether here for business...

  • Guest Services Agent

    1 day ago

    South Brisbane QLD, Australia Riverside Hotel Full time

    Amazing Guest Service Agents WantedLocation: The Riverside Hotel, South BrisbaneAre you a people person with a big smile and even bigger hospitality energy? The Riverside Hotel is on the lookout for our next superstar Guest Service Agent / Front Desk Receptionist — someone who loves creating great first impressions and memorable stays.If you're vibrant,...

  • Guest Service Agent

    1 day ago

    South Perth, Australia Metro Hotel Full time

    The Metro Hotel South Perth has long been an iconic landmark on the South Perth peninsular, this busy award-winning hotel boasts spectacular views across the Swan River and City landscape, the hotel is a popular destination for regional WA and corporate guests.  The hotel has 147 hotel rooms comprising of both 3.5 star and 4.0-star accommodation options,...

  • Guest Service Agent

    2 weeks ago

    Glenelg North, South, Australia Oaks Hotels, Resorts & Suites Full time $45,000 - $60,000 per year

    Company DescriptionMinor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the...

  • Reservations Sales Agent

    1 week ago

    South Wharf, Australia Novotel Melbourne South Wharf Full time

    Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Reservations Agent

    3 days ago

    South Yarra, Australia The Meat and Wine Co Full time

    Established in 2000, The Meat & Wine Co prides itself in providing an exceptional and unique steakhouse dining experience. The Meat & Wine Co is a **full service, casual fine dining steakhouse** that specialises in **dry-aging steaks** and has an **impressive wine selection**. Our teams prides itself on its people first culture and training and...

  • Guest Service Agent

    7 days ago

    Gosford, New South Wales , Australia Ah Hospitality Services Pty Full time $40,000 - $60,000 per year

    Get ready for the vibrant charm of voco Gosford, coming to The Archibald precinct in 2025 At voco Gosford, modern elegance meets warm hospitality in the heart of the Central Coast. Discover our 130-room hotel, featuring six vibrant and exciting hospitality venues; including a modern Australian pub, chic rooftop bar, signature restaurant, swim up pool bar,...