Guest Service Agent

2 days ago

Norwest New South Wales, Australia Columbia Hotels Pty Ltd Full time $60,000 - $90,000 per year

Visy Dior Hotel – Norwest, Sydney

Located in Sydney's Hills District within the Norwest Business Park, Visy Dior Hotels International offers a seamless blend of sophistication and relaxation. Designed for discerning travellers, our luxurious accommodations, fine dining experiences, and impeccable service create the perfect retreat. Whether here for business or leisure, every moment at Visy Dior is crafted for comfort and indulgence.

About the Role

The Guest Service Agent (GSA) is the face of the hotel and plays a key role in creating a welcoming, professional, and seamless guest experience. This role is responsible for providing exceptional customer service during check-in, check-out, and throughout the guest stay. The GSA ensures all guest needs are met efficiently, accurately, and in alignment with hotel standards and brand values.

As GSA, you will:

  • Deliver an exceptional and personalized experience to all guests, from arrival to departure.
  • Handle guest check-ins and check-outs efficiently and professionally.
  • Respond promptly to guest inquiries, requests, and complaints — ensuring swift resolution and guest satisfaction.
  • Anticipate guest needs and proactively offer assistance.
  • Maintain a thorough knowledge of hotel facilities, services, and local attractions.
  • Operate the hotel property management system (PMS) to manage reservations, room allocations, payments, and guest profiles.
  • Process cash and credit card transactions accurately in accordance with hotel procedures.
  • Maintain accuracy in guest billing and night audit handovers.
  • Ensure lobby and front desk areas are clean, welcoming, and well-presented at all times.
  • Adhere to security and confidentiality policies for guest information and financial data.
  • Work collaboratively with all departments to ensure smooth guest experiences (Housekeeping, Maintenance, Food & Beverage).
  • Communicate effectively with Duty Managers and Supervisors about guest feedback, VIP arrivals, and operational issues.
  • Attend and participate in team meetings, training sessions, and hotel briefings as required.

Key Skills & Attributes

  • Strong customer service and communication skills.
  • Professional, well-groomed, and reliable.
  • Ability to multitask and work under pressure in a fast-paced environment.
  • High attention to detail and problem-solving ability.
  • Flexibility to work varied shifts, including weekends, evenings, and public holidays.
  • Proficient in computer systems (preferably Opera, RMS, or similar PMS).
  • Previous hotel front office or customer service experience preferred.

What We Offer

  • A stunning hotel environment with modern facilities and versatile event spaces.
  • Free on-site parking.
  • Career growth opportunities within La Vie Hotels & Resorts' expanding portfolio.
  • A supportive and collaborative team culture.

Please note, only applicants with full Australian working rights will be considered.

About La Vie Hotels & Resorts:

La Vie Hotels and Resorts is an owner centric independent hotel management company that offers a tailormade, cohesive and strategic approach in response to our clients' real estate objectives within Hospitality. We are the region's leader in third party hotel management partnering with major international hotel brands. The portfolio represents a collection of diverse properties from hotels in bustling downtown cities, resorts in popular tourism destinations and boutique hotels in sought after locations. The group currently operates hotels and resorts across Australia, Bangladesh, Cambodia, Greater China, Maldives, Sri Lanka, Thailand, Ukraine and Vietnam including those under development.

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