Customer Experience Coordinator

Mona Vale NSW 2103
02 9446 7796

**ROLE DESCRIPTION**
CUSTOMER EXPERIENCE COORDINATOR

INTRO

ZETR is redefining the electrical industry. We work with architecture & design in Australia and internationally,
designing and innovating to create solutions and reimagined aesthetics. This is an opportunity to get in on the
ground and work with a growing team of creatives on an award-winning product range.

At ZETR we want to create the ultimate experience for our customers and know that it starts by listening to each
other. As part of the ZETR team, you’ll collaborate with people of all styles, skill sets, and backgrounds to realize
our vision while fostering a community where everyone feels included and empowered to do their best work.

ABOUT US

ZETR is an Australian design-led business focused on reinventing electrical for the future. Launched in 2017, ZETR
has become a renowned name in the architectural and design community around the world, receiving numerous
awards and being specified by Australia’s design leaders. We are a team of passionate individuals, who love
working in a fast-paced start up environment. A diverse group who fosters collaboration and community, as a way
of empowering our team and realising our vision.

THE ROLE

Work Type: Full time
Based: Head Office, Mona Vale NSW
Position: Customer Experience Coordinator

You will be champion of the ZETR Customer experience, the first point of contact for our valued clientele,
managing the relationship through to after sales - ensuring a seamless experience for all clients. Reporting to the
National Sales Manager, you will be an integral part of the Sales team, focused on optimising the customer
experience, while supporting the Business Development Managers through the sales process from HQ.

ABOUT YOU

You want to be part of:

- An award-winning Australian luxury brand that is the leader in the architectural and design industry.
- An energetic customer-centric sales team.
- A confident and unique brand with core values of collaboration, creativity and sustainability.

You are a detailed oriented, organized self-starter with a confident ability to build relationships with customers and
clients. You are passionate about customers and possess excellent interpersonal and communication skills, having
the ability to multitask with ease.

RESPONSIBILITIES
- Manage the daily operations of the ZETR Studio and Showroom.
- Learn about and facilitate our customer base across Design, Trade and Wholesale.
- Provide core support to ZETR Sales Team, based across all regions.
- Generate and prepare quotations, sales orders and Invoices, in liaison with ZETR Sales Team.
- Liaise with Sales team to manage flow of incoming enquiries.
- Liaise with Operations team to process orders and returns.
- Monitor, track and report on current quotes, sales and purchase orders.
- Showroom and studio management, including the presentation of the space.
- Track and monitor product samples and displays in the Showroom.
- Proactively assess and reassess the ZETR customer experience, finding ways to improve.
- Assist with HQ Customer enquiries with our genuine ZETR approach.
- Build and champion the After Sales processes, implementing structure and process.
- Data entry and management into software platforms [CIN7 and Salesforce].

SKILLS AND QUALIFICATIONS
- Strong communication and relationship building skills.
- Outstanding organizational skills with exceptional attention to detail.
- Exceptional work ethic with a sense of urgency and results oriented focus.
- Ability to work in a fast-paced environment with rapidly changing priorities.
- Ability to problem solve and work autonomously.
- Ability to prioritize tasks with competing importance and deadlines.
- 1+ years of Sales experience / Customer service management.
- Experience with a CRM System [Salesforce].
- Excellent knowledge of Microsoft 360 Suite.
- Relevant qualification in sales, administration and/or management [not essential, preferred].

Coordinator Opportunity’.